Digital Transformation Project Coordinator

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Crypto Full time

**Job Description:**

Overview

Crypto.com is a leading cryptocurrency exchange that is seeking a highly skilled CRM MarTech Project Manager to join our team. The successful candidate will play a critical role in executing our CRM strategies from business requirements, through staging, and to final implementation.

Key Responsibilities:
  • Collaborate with stakeholders to define CRM strategies that enhance customer experience and retention.
  • Analyse customer data and insights to inform campaigns and initiatives.
  • Lead the overall CRM function to coordinate and oversee project development from start to completion.
  • Interface with development teams to estimate work efforts, define milestones, and manage resources.
  • Liaise with cross-functional stakeholders to ensure a thorough scoping of technical requirements and subsequent timely delivery of projects.
  • Communicate project status, potential bottlenecks, and key deliverables to both internal and external stakeholders in an effective manner.
  • Assist in the planning and quality assurance (QA) for various data tracking events and integration projects across product lines.
  • Maintain relevant project documentation to ensure timely delivery and project milestones.
  • Point of communication between various teams internally and vendors externally.


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