Healthcare Quality Strategist

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Abi Full time
About Abi
Abi is a pioneering telemedicine company with a global reach. We transform the way people access professional healthcare, making it as easy to access as advice from a friend. Our mission is to ensure healthy lives and promote well-being for all.

Our Goal
We contribute to the United Nations Sustainable Development Goal 3 by expanding access to high-quality digital healthcare. Our diverse team of healthcare professionals serves in 27 languages, working closely with major insurance companies, governments, and NGOs to ensure privacy and data protection compliance.

Care Quality Manager Role
This role reports to the Care Quality Director and Country Head. As a Care Quality Manager, you will oversee the quality of patient interactions, ensuring timely and effective medical support. Your key responsibilities include monitoring service performance metrics, identifying areas for improvement, and collaborating with internal teams to improve digital health solutions and optimize user journeys.

Required Skills and Qualifications
To succeed in this role, you will need a strong background in healthcare, preferably with experience as a healthcare professional or in managing healthcare professionals. Excellent communication skills, fluency in English and Cantonese, and proficiency in spreadsheet, presentation, and word processing software are essential. Familiarity with the healthcare landscape in APAC jurisdictions, especially China and Hong Kong, including knowledge of local regulatory requirements, cultural differences, and market nuances, is highly desirable.

Benefits
We offer a competitive salary, bonus scheme, work equipment, flexibility to manage your own time, co-working allowance, private health insurance, travel insurance, Classpass fitness membership, Coursera account, and a streaming service of your choice.

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