Executive Technical Assistant

4 days ago


Hong Kong Island, Hong Kong SAR China Pinpoint Asia Full time

About Us:

We are Pinpoint Asia, a leading recruitment agency specializing in technology talent acquisition. Our client is a renowned financial institution seeking an exceptional IT Support Specialist to join their team.

The Role:

This is an exciting opportunity for an experienced IT professional to provide top-notch technical assistance to senior executives. You will be responsible for ensuring the smooth execution of executive tasks by configuring and maintaining hardware and software infrastructure.

Your Key Responsibilities:

  • Provide prompt and effective IT support to senior executives, resolving technical issues efficiently.
  • Configure and maintain hardware and software infrastructure for flawless execution of executive tasks.
  • Anticipate and resolve IT problems to guarantee uninterrupted service for users.
  • Support audio-visual and conferencing systems for high-profile events.
  • Protect sensitive data with confidentiality and professionalism.
  • Collaborate with IT teams and vendors to maintain robust tech solutions.
  • Educate users on IT tools and security practices.
  • Apply security updates to devices, adhering to company policies.

What We're Looking For:

  • Degree or diploma in IT or a related field.
  • Minimum 3 years of experience in IT support, including 1 year assisting executives.
  • Proficiency in ServiceNow and other ITSM tools.
  • Expertise in hardware, software, mobile devices, and networks.
  • Experience with AV and video conferencing setups.
  • Familiarity with Active Directory, SharePoint, and Intune.
  • Fluent English communication skills.
  • Proven discretion with confidential information.
  • Strong troubleshooting and proactive problem-solving skills.
  • Excellent interpersonal skills for engaging with leadership.
  • Independent worker with high service standards.
  • Familiarity with ITIL and incident management principles.
  • Attention to detail and solid organizational skills.

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