Executive Technical Assistant
4 days ago
About Us:
We are Pinpoint Asia, a leading recruitment agency specializing in technology talent acquisition. Our client is a renowned financial institution seeking an exceptional IT Support Specialist to join their team.
The Role:
This is an exciting opportunity for an experienced IT professional to provide top-notch technical assistance to senior executives. You will be responsible for ensuring the smooth execution of executive tasks by configuring and maintaining hardware and software infrastructure.
Your Key Responsibilities:
- Provide prompt and effective IT support to senior executives, resolving technical issues efficiently.
- Configure and maintain hardware and software infrastructure for flawless execution of executive tasks.
- Anticipate and resolve IT problems to guarantee uninterrupted service for users.
- Support audio-visual and conferencing systems for high-profile events.
- Protect sensitive data with confidentiality and professionalism.
- Collaborate with IT teams and vendors to maintain robust tech solutions.
- Educate users on IT tools and security practices.
- Apply security updates to devices, adhering to company policies.
What We're Looking For:
- Degree or diploma in IT or a related field.
- Minimum 3 years of experience in IT support, including 1 year assisting executives.
- Proficiency in ServiceNow and other ITSM tools.
- Expertise in hardware, software, mobile devices, and networks.
- Experience with AV and video conferencing setups.
- Familiarity with Active Directory, SharePoint, and Intune.
- Fluent English communication skills.
- Proven discretion with confidential information.
- Strong troubleshooting and proactive problem-solving skills.
- Excellent interpersonal skills for engaging with leadership.
- Independent worker with high service standards.
- Familiarity with ITIL and incident management principles.
- Attention to detail and solid organizational skills.
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