IT Support Professional

2 weeks ago


Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

About the Role

As an IT Support Professional at Classy Wheeler Limited, you will be responsible for reviewing our existing IT operation processes and controls, as well as our organization structure.

  1. You will perform application knowledge transfer from current application teams on agreed application systems and maintain such knowledge base using SharePoint to facilitate further use.
  2. Work with relevant support parties to make recommendations for automation and/or process revamp to enhance the efficiency and effectiveness of production support work.
  3. Assist in the implementation of improvement solutions, define priority, and escalate major production issues promptly, ensuring timely resolution delivery.
  4. Perform troubleshooting for any production issues and coordinate with the application teams and relevant support parties to resolve the issues.
  5. Document the current application environment, including application design, application architecture, system flow, database/interface specification, and operation manual.

Key Skills

  • Java, J2EE, Weblogic, MS SQL Server
  • Broad IT background with emphasis on application development and support cycle related methodologies and technologies
  • Proven abilities in implementing and working in complex software solutions
  • Ability to build and maintain effective working relationships with all levels of management and staff
  • Fluency in English and Chinese

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