Senior Manager, Projects

6 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full time

Job Summary

As a Senior Manager, Projects at Prudential plc, you will lead a team of business analysts to drive, manage, and support various projects initiated by Customer Operation and other departments. Your primary objective will be to ensure successful implementation and delivery by following the prescribed standard and timeline.

Key Responsibilities

  • Project Management
    • Oversee the full project lifecycle, from initiation to management of any post-implementation issues to achieve company and department KPIs.
    • Define and maintain the roadmap in close cooperation with business stakeholders.
    • Manage the backlog of change requests and agree on shifting priorities with the user community.
    • Steer/facilitate regular project meetings and follow up with project team members as needed to address business, operational, and technical issues.
    • Monitor project issues to ensure timely resolution with minimal impact on progress.
    • Review project implementation documents from the user's perspective to ensure proper functioning of all related operational systems and workflows.
    • Produce effective progress reports to keep senior management informed of project status, major risks, and issues, scope changes, resources changes, and milestone achievements or setbacks.
  • Business Analysis
    • Anticipate and identify potential issues and emerging business opportunities in Customer Operation during the course of project handling, trend, and data analysis.
    • Recommend feasible solutions or actions to senior management.
    • Drive changes and recommend best practices for Customer Operation continuous improvement.
  • Team Management
    • Maximize the contribution of each team member by conducting concise assessments and effectively mobilizing team resources based on up-to-date work prioritization and practical needs.
    • Ensure quality deliverables as per agreed project schedule.
    • Provide regular and continuous staff nurturing and career development.
    • Manage the team on a day-to-day basis and resolve problems escalated by team members.

Requirements

  • Preferably a degree holder in any discipline, with preference given to those in Business Administration, Economics, Finance, Information Technology, Data Science, or a related field.
  • Minimum of 8 years of relevant practical project management experience, with at least 4 years in a management-level role.
  • Proven ability to lead the delivery of scalable projects.
  • Experience in the healthcare industry.
  • Strong experience in UI/UX and testing/quality assurance.
  • Customer-centric mindset with experience in customer design journey.
  • Proficiency in preparing executive reports and effectively articulating information to top management.

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