Complaint Resolution Manager

Job DescriptionThis role is responsible for managing customer complaints and feedback, ensuring that all issues are resolved efficiently and effectively.Key ResponsibilitiesResponsibilities:Receive and respond to customer complaints, providing timely and fair resolutions.Investigate customer complaints, identifying root causes and implementing corrective...

Assistant Manager, Complaint Handling (eMPF) Your role As the Assistant Manager of Complaint Handling, you will be assigned to resolve customer complaints related to eMPF from various channels. Conduct thorough investigations into customer complaints received via calls, emails, and other communication channels. Ensure all issues are resolved promptly and...

We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth through a wide range of banking services. Our team provides exceptional customer service by resolving issues efficiently and professionally.The Customer Complaints Support Officer role is part of the Wealth and Personal Banking department, serving 41...

At HSBC, we're committed to delivering best-in-class, mobile-first capabilities to our customers worldwide. As a Customer Complaints Support Officer, you'll play a critical role in ensuring that our customers receive exceptional service by resolving issues efficiently and professionally.This role offers a unique chance to work in a dynamic environment where...

In this role, you will work within the Retail Banking and Wealth Management division, providing top-notch customer service by addressing and resolving customer complaints. You will be responsible for managing relationships with customers who are experiencing difficulties and escalating complex issues to senior managers when necessary.This opportunity...

Some careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. In Wealth and...

Job OverviewThe Property Management Services Authority (PMSA) is seeking a Senior Officer to handle complaints and enforcement. This role involves handling enquiries, collecting and analysing evidence, conducting investigations and enforcing regulations.

Job DescriptionAs a key member of our team, you will play a vital role in ensuring customer satisfaction and loyalty. You will handle and resolve customer complaints, work closely with internal and external partners to identify and address root causes, and implement improvements to enhance the overall customer experience.Main ResponsibilitiesAssess and...

Responsibilities: Handle customer complaints and feedback from various means strictly in accordance with internal & external regulatory requirements and report special cases to management immediately; Liaise with relevant parties for thorough investigation of complaints & root cause analysis and reply customers in a timely manner; Propose resolutions to...

What You'll Need to SucceedTimely and accurate claim resolution, minimizing indemnity exposure and mitigating vendor and legal expenses.Proactive claims handling on an ongoing basis, including initial file review, investigations, liability assessments, negotiations, settlements, and litigation management.Effective communication of key complex claims and...

Senior/Customer Care ManagerJob No.: 495916Employment Type: Full timeDepartments: Personal Banking and Wealth Management DepartmentJob Functions: Bank Operations, Customer Services, Quality AssuranceResponsibilities:Handle customer complaints and feedback from various means strictly in accordance with internal & external regulatory requirements and report...

The Complex Claims Examiner role at AIG offers a challenging and rewarding career path, where you can make a bigger difference in the world. As a member of our Claims team, you will be part of a proven problem-solving unit that delivers consistent technical excellence and showcases our service differentiation.Your primary responsibility will be to manage key...

American International Group is a global leader in commercial and personal insurance solutions. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.We are committed to working with and providing...

At American International Group, we are reimagining the way we help customers manage risk. As a Complex Claims Examiner, you will play a key role in this transformation by delivering responsive, fair and professional service with empathy and efficiency.Risk Resolution ExcellenceWe take pride in being the proven problem solvers of choice for clients,...

In this Dispute Settlement Professional role, you will be responsible for resolving customer complaints related to eMPF from various channels. You will work closely with the operations and support teams to refine and enhance complaint-handling procedures and foster a collaborative environment.About the TeamOur team is dedicated to providing excellent...

About the RoleWe are seeking an experienced Property Management Director Assistant to join the Mass Transit Railway Corporation's team. In this role, you will provide critical support to the property management director and contribute to the effective operation of residential properties.Key ResponsibilitiesDirector Support: Assist the property management...

About American International Group, Inc.">AIG is a global leader in commercial and personal insurance solutions.">We provide innovative insurance solutions to support individuals, businesses, and communities in managing risk and uncertainty.">Our mission is to deliver exceptional service and technical excellence in claims handling.">Job Overview">This is a...

Job ResponsibilitiesSupervise the handling of complaint cases and compliance inspections.Carry out investigations and gather evidence for alleged disciplinary offences.Assist in preparing proceeding documents for disciplinary and appeal hearings.Develop and implement Property Asset Management strategy.Lead a team of building management staff.Establish tenant...

About High-Impact Careers at HSBCWe are seeking a highly skilled professional to join our team as a Customer Relations Deputy Director.Ours is a dynamic and innovative workplace, offering a world of opportunities to develop your career in a high-profile business segment.We empower our team of high-performing individuals to build skills, explore new...

Job OverviewThis role will oversee the entire customer service process, ensuring that all complaints are handled efficiently and effectively.Key ResponsibilitiesResponsibilities:Manage customer complaints and feedback from various sources, adhering to internal and external regulatory requirements.Collaborate with relevant parties to investigate complaints,...