Enterprise Systems Manager
2 days ago
Classy Wheeler Limited: A Leading Beverages Manufacturer and Distributor
We are seeking an experienced Application Support Engineer to join our team in Hong Kong.
Job Overview: As a key member of our IT department, you will be responsible for the efficient running of enterprise software applications, ensuring they meet their optimum potential.
Key Responsibilities:
- Oversight of enterprise software applications, including legacy and web/mobile systems, to guarantee optimal performance and adherence to ITIL standards.
- Leadership in issue resolution, driving issues to completion following ITIL guidelines.
- Management of Quality Assurance and System Implementation projects.
- Handling change requests and ensuring deliverables meet user requirements.
- Providing application support services for enterprise systems within agreed service levels.
- Proactive monitoring and follow-up of routine/ad hoc system and database issues.
- Enforcement and adherence to SDLC standards and procedures.
- Liaison with Tier-2 on development of system enhancements to address known problems and propose suitable solutions.
- Coordination with user departments to collect, identify, and analyze business requirements.
- Assistance in execution of various testing types and provision of accurate testing results.
- Implementation, user training, deployment, and production release processes.
- Support for knowledge sharing within IT teams.
- Ability to work collaboratively with outsourced vendors in Hong Kong and other team members in China.
Requirements:
- Education: University/Polytechnic graduates in Information Technology or related fields and equivalent.
- Working Experience: At least 2 years of relevant working experience.
- Good knowledge in MSSQL, SYBASE, C#, ASP.NET, MS Windows, and MS Office.
- Familiarity with ITIL standard and Project Management methodologies.
- Experience in Supply Chain, ERP/SAP, CRM, or Sales Force solution is advantageous.
- Experience in supporting large-scale enterprise applications and system implementation.
- Familiarity with incident support & application development life cycle.
- A team player with good analytical, organizational, and problem-solving skills.
- Strong communication and interpersonal skills, pleasant personality, and self-motivation.
- Ability to work under dynamic environments, handle multiple tasks, and meet tight deadlines.
- Strong sense of responsibility and ability to work independently.
- Good command of spoken and written English and Mandarin.
Salary: HKD 55,000 - HKD 80,000 per month, depending on experience and qualifications.
About Us: Classy Wheeler Limited is a leading beverages manufacturer and distributor. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
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