Insurance Business Manager
3 weeks ago
The Dah Sing Financial Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China. Our core values are caring, teamwork and progressiveness. We believe that everyone is unique and different in talent, but alike in the capacity for growth. Our goal is to create a culture that fosters a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home.
Job Purpose:
Supervise the team to promote and cross-sell insurance products to new and existing customers through outbound and inbound calls. Monitor and control all activities to achieve business targets and ensure all telemarketing executives comply with internal guidelines, legal and regulatory requirements.
Main Responsibilities:
- Set objectives for telemarketing staff and monitor their performance to achieve sales achievements.
- Monitor job efficiency, achieve goals, and manage manpower planning.
- Conduct performance reviews with telemarketing executives on a regular basis, provide feedback and counseling through call monitoring. In case of any irregularities detected, escalate to the Manager, Insurance Business.
- Handle and resolve complaints in accordance with prevailing complaint handling procedures and work with related departments.
- Provide training to telemarketing executives for handling outbound calls efficiently and independently.
- Support daily operations, call leads management, and prepare necessary reports for various stakeholders.
- Ensure all telemarketing staff comply with internal guidelines, legal and regulatory requirements.
- University degree with minimum 3 years relevant experience in management insurance selling, or lower academic qualifications with substantial years of relevant experience.
- Professional licensing on IIQE Paper 1 & 2 is essential.
- Good sales motivation and people management skills.
- Excellent presentation and communication skills in both English and Chinese.
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