Digital Solutions Manager
7 days ago
We are seeking an experienced Associate Director to lead our Partner Service Management Team (PSMT) in delivering digital solutions and ensuring smooth service support for business partners in Partnership Distribution.
Key Responsibilities:- Design and customize digital solutions to support the operating model of Business Partners
- Own the digital projects to ensure project deliverables are completed in decent quality and within timeline & budget
- Handle maintenance of digital platforms and ongoing improvement
- Review and integrate different digital platforms and applications to streamline the process for NB application and post-sales serving for Partners
- Manage daily operation support of digital platforms for Business Partners, including communication and trouble-shooting with relevant stakeholders
- Drive adoption of digital tools by Business Partners
- Perform regular review on utilization, performance, service standard, and identify improvement areas
- Lead digital and technology-related initiatives to drive business & department strategy and achieve operation efficiency
- Drive people development and performance-driven culture
- Lead ad-hoc projects and assignments
- Ensure team members who perform regulated activities have acquired the relevant licenses and fulfilled the licensing requirements
- University/College graduate with 8 - 10 years' relevant working experience with supervisory responsibilities
- Strong organizing and leadership skills
- Strong presentation and communication skills
- Good written and spoken English and Cantonese and Mandarin
- Detail-minded with strong analytical and negotiation skills
- Good team player with excellent leadership skills
- Strong sense of ownership
- Proactive and independent
- Project management experience
- Required to acquire relevant license if your job involves regulated activities
Join us at AIA International Limited as we strive to create a healthier, more sustainable future for everyone. We are committed to developing digital solutions and experiences that help people live Healthier, Longer, Better Lives. If you believe in developing a better tomorrow, we encourage you to apply for this exciting opportunity.
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