Service Delivery Expert

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

Company Overview

">

Hang Seng Bank Limited is committed to delivering exceptional customer experiences. Our people are our greatest asset, and we strive to create a dynamic work environment that fosters growth and development.

">

Salary and Benefits

">

We offer an attractive basic salary with a monthly counter service allowance, comprehensive healthcare insurance coverage for employees and their families, and a retirement benefit scheme with employer contributions.

">

Job Description

">

As a Branch Service Executive I (C), you will provide quality service through efficient and customer-friendly counter transactions, support excellent service delivery, and ensure remarkable customer experiences.

">

You will deliver banking services and solutions by understanding customer needs and making appropriate referrals, support branch operations & services, and adhere to relevant guidelines and procedures.

">

Promote e-service registration & improve penetration, and deliver Multi-Channel Engagement while being a change agent to drive business and servicing model transformation.

">

Required Skills and Qualifications

">

To be successful in this role, you will require:

">
  • ">
  • An Associate degree / Higher diploma holder; or HKCEE / HKDSE (with at least five subjects at Grade E / Level 2 / "Attained" or above including Chinese, English, and Mathematics) plus work experience; or less academically qualified candidates with relevant work experience.">
  • Strong service orientation with good interpersonal and communication skills.">
  • Self-motivated, attentive to detail, eager to learn with a positive attitude.">
  • A strong level of customer centricity with a change mindset to cope with on-going business transformation.">
  • Proficient in both English and Chinese, with the ability to communicate in Putonghua an advantage.">
">

Benefits

">

We offer a range of benefits to support your well-being and career growth, including:

">
  • ">
  • Attractive basic salary with monthly counter service allowance">
  • Healthcare insurance coverage including yourself and your family">
  • Retirement benefit scheme with employer's contribution">
  • Employee Share Purchase Plan">
  • Work-life balance: 18 days paid annual leave plus other categories of leave entitlements">
  • Preferential interest rate for staff housing loan of up to 100% of property valuation or purchase price">
  • Recognizable corporate training and development program">
  • Progressive career advancement opportunities">
">

Others

">

If you are interested in exploring other opportunities at Hang Seng Hong Kong, please visit www.hangseng.com/careers/ for details.

">

Hang Seng is committed to providing you with the optimal workplace experience.

  • Service Delivery Expert

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Fuse Recruitment Full time

    Fuse Recruitment is committed to finding talented individuals who can make a real difference in our clients' businesses. As a Service Delivery Expert, you will play a crucial role in delivering exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.Your excellent communication and...

  • Technical Service Delivery Expert

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Hexaware Technologies Full time

    As a Technical Service Delivery Expert at Hexaware Technologies, you will play a critical role in providing technical support and maintenance services for desktop devices, mobile devices, and IT applications.Responsibilities include troubleshooting and resolving technical issues related to Windows 10, 11, and MS office 365, as well as providing high-level...

  • Customer Service Delivery Expert

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China beBee Careers Full time

    Job Summary">We are seeking a highly skilled Customer Service Delivery Expert to join our team. This is an exciting opportunity for a customer-focused professional to deliver exceptional services to customers through inbound and outbound calls, ensuring business targets are met.Key Responsibilities">To identify existing and prospective customers' financial...

  • Technology Delivery Expert

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Marex Spectron Full time

    Job Description">We are seeking an experienced Technology Delivery Expert to join our global IT team.In this role, you will be responsible for monitoring, maintaining, and optimizing infrastructure systems across multiple platforms.You will work collaboratively with the global IT team to monitor and maintain infrastructure systems, ensuring maximum uptime...

  • Service Delivery Professional

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China beBee Careers Full time

    Job SummaryThe Service Delivery Professional will be responsible for providing exceptional customer service to clients and customers on product and service enquiries received via our Service Centre.Main ResponsibilitiesDeliver outstanding service to end customers by leveraging your experience and knowledge in Extended Warranty products, policies, and claim...

  • AWS Infrastructure Delivery Expert

    7 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Amazon Full time

    **Key Responsibilities**The ideal candidate for the AWS Infrastructure Delivery Expert position will implement projects according to assigned priorities, verify project requirements, manage vendor implementation, and assure project quality on deliverables for handoff to operations.

  • IT Service Delivery Manager

    7 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Sands China Full time

    Sands China is seeking an accomplished IT Service Delivery Manager to oversee the delivery of high-quality IT services. In this role, you will be responsible for managing IT operations, analyzing incidents, and tracking problem records.Key Responsibilities:Service Delivery: Ensure the timely and effective delivery of IT services, meeting business...

  • Technology Solutions Delivery Expert

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China beBee Careers Full time

    Job DescriptionWe are seeking a highly skilled Solutions Delivery Consultant (AS400) with a creative mindset and a passion for impactful delivery. This role involves providing valuable assistance and expert advice to customers on the effective utilization of systems and applications.Main ResponsibilitiesProvide expert guidance to customers on optimizing...

  • Collaboration Technology Service Delivery Expert

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Kinly's Global Services Full time

    Job DescriptionKinly's Global Services is seeking an experienced Audio Visual Event Manager to join our team. The successful candidate will have a high degree of client contact, working closely with executive management and managing directors of the Bank to provide best-in-class services across all Audio Visual-related aspects of event...

  • IT Service Delivery Manager

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Cognizant Full time

    Job OverviewThis role is a key position for ensuring seamless delivery and exceptional customer service to clients. As the first point of contact, you will serve as a liaison between clients and our offshore team.