Supply Chain Solutions Manager

3 days ago


Hong Kong Island, Hong Kong SAR China Kuehne + Nagel AS Full time

Kuehne + Nagel AS is committed to delivering exceptional logistics services, and we need an experienced Operational Care Specialist to help us achieve this goal.

Your Role
  • Coordinate shipment details, communicate with stakeholders, and organize transport according to customer needs, with proper approval and escalation procedures.
  • Monitor carrier performance, ensure data accuracy, and report to customers in a timely manner.
  • Prepare and manage files for Export and Import processes.
  • Clarify shipping instructions, adhere to governance and regulatory requirements, and address any discrepancies.
  • Submit required documentation promptly.
  • Share critical information with Customer Care Teams.
  • Optimize costs, update revenue, and foster cost awareness among customers.
  • Resolve customer complaints and disputes.
Your Skills and Qualifications
  • Strong analytical and problem-solving skills, along with excellent time management abilities.
  • Prior experience in freight forwarding environments and possession of desired traits for an Operational Care Specialist.


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