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NOC Engineer/ IP, Transmission, Voice, Satellite, ICX/ all-levels

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China HKT Full time
Job Summary

We are seeking a highly motivated and skilled Network Operations Center Engineer to join our team at HKT. As a key member of our NOC team, you will be responsible for the timely identification and resolution of system/network faults and outages, as well as supporting the overall mission of our Network Operations Center.

Key Responsibilities
  • Perform 7 x 24 round-the-clock front-line duties and attend customer service reports, perform fault isolation and diagnostic functions.
  • Investigate network bearers and customer circuit alarms generated.
  • Support first-line maintenance and fault diagnostic on network equipment faults and coordinate with the engineering team to arrange faulty equipment replacement.
  • Run Bit Error Rate and RFC2544 test for network fault finding and verify the connectivity performance.
  • Service Assurance/Restoration for cable system network.
  • Identify and resolve customized network problems in coordination with internal and external parties for the smooth execution of jobs in order to ensure an integrated and uninterrupted service is maintained.
  • Record down all remedy actions taken in the course of fault management, timelines of progress and reason for outage in the ticket system.
  • Carry out Network Operation Center routine jobs as per predefined procedures and work instructions from the NOC Manager.
  • Carry out circuit acceptance test for network trunk and bearer and update associated inventory databases on installation, changes and recovery.
  • Comply and act in accordance with PCCW Global GSOC information security policy and PCCW Group policies on Personal Data Privacy.
Requirements
  • High Diploma/ Degree holder or above in Electronic/Information Technology Engineering with related experience OR
  • Higher Certificate in Electronic/Electrical Engineering or City & Guild Full Technological Certificate with relevant experience in datacom OR
  • 5 subjects pass in HKCEE including English or 5 subjects pass in HKDSE including English with relevant working experience.
  • The level of seniority depends on the years of experience.
  • The function (IP, Transmission, Voice, Satellite, Data-center, Planned Events) assigned to depends on relevant experience.
  • Good knowledge in the operations of various datacom equipment as well as telecom services.
  • Customer-oriented, good initiative, self-motivated and able to work under pressure.
Why Join Us
  • Chance to ride the wave of an exponentially growing business.
  • Working in international, cross-functional teams.
  • Learning and development opportunities.
  • A fun and open team culture.
  • An agile working environment with the opportunity to test, try and grow.
  • A dynamic and fast-paced yet financially stable environment - the HKT group.