Application Support and Maintenance Professional
6 days ago
About Avature
We are a dynamic and innovative company, offering exciting opportunities for career growth and professional development.
Job Description:
We are seeking an experienced Application Support Specialist to join our team in Hong Kong, responsible for providing technical support and maintenance for our clients' Bloomberg solutions and workflows.
Responsibilities:
- Provide technical support and maintenance for our clients' Bloomberg solutions and workflows, collaborating with cross-functional teams to ensure seamless operations.
- Analyze and troubleshoot complex technical issues in production environments, identifying root causes and implementing timely solutions.
- Partner with Engineering and Product teams to design and implement future system and product changes, preventing production incidents and outages.
- Collaborate with Account Management in our electronic trading and regulatory businesses to provide proactive engagements with our client base, ensuring a smooth life-cycle experience.
Requirements:
- Minimum 3 years of working experience in a client-facing role, supporting financial markets trading/connectivity solutions.
- Demonstrated experience in some or all of the following: FIX, Middleware (e.g. MQ), TCPIP, SFTP, Web APIs, Unix/Linux, Scripting (e.g. Perl, Python), Data Transformation.
- Demonstrated experience in technical support including end-to-end troubleshooting in networks, connectivity, and messaging.
- Fluency in Mandarin and English for seamless facilitation of intricate technical exchanges with stakeholders.
- Demonstrated ability in multi-tasking, time management, and prioritizing in a fast-paced environment.
Preferred Qualifications:
- Experience with client relationship management.
- Exposure to Broker/Dealers, Exchanges, Hedge Funds, or Regulatory Reporting requirements.
- Experience applying Data Transformation to workflows using any ETL tools (e.g. Informatica / Mulesoft / TIBCO / Dell Boomi) or through transformation languages (e.g. XML XSLT / Perl).
- Experience with SQL or transactional databases.
- Business fluency in Japanese.
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