IT Systems Analyst
1 week ago
About Hong Kong Air Cargo Terminals Limited
Hong Kong Air Cargo Terminals Limited (Hactl) is a leading air cargo terminal operator, providing world-class services to airlines and freight forwarding agents. We are committed to excellence and efficiency in our operations.
Job Summary
We are seeking a highly skilled IT Analyst to join our team. The successful candidate will be responsible for maintaining quality IT services, leading change management, and ensuring the timely release of privileged passwords.
Key Responsibilities
- Maintain quality IT service through smart adoption, enforcement, and continuous refinement of ITIL framework and associated processes
- Lead and execute in areas covering change management, password management, software license management
- Manage production system privileged accounts and ensure timely password release for resolving incidents
- Occasional out-of-office hours support on resetting privileged passwords
- Review change documentation and project deliverables to ensure various quality and security requirements are met
- Coordinate and align with project team and IT support teams on new project rollout approach and arrangement
Requirements
- Degree in Computer Science, Information Technology, or other related disciplines
- 3+ years hands-on experience in implementing and enforcing ITIL processes in sizeable in-house environments, covering Asset management (Hardware and software license control), Change management, & Privileged Password Management
- Possession of ITIL v3 or v4 foundation certification is desirable (Full subsidy for ongoing development to intermediate level)
- Familiar with ITSM and password management tools. Experience of handling BMC Helix, ServiceNow, CyberArk is an advantage
- Good communication and presentation skill in English and Cantonese, both spoken and written
What We Offer
We offer a competitive and comprehensive remuneration package, including Chinese New Year bonus, discretionary bonus, transport subsidy, employer topped-up MPF contributions, medical benefits (including family members), voluntary dental coverage (including family members), life insurance, birthday leave, extra annual leave, marriage leave, maternity leave, paternity leave, newborn baby gift, sports centre, and free shuttle bus.
How to Apply
Interested parties please apply online with full resume detailing experience, qualifications, expected salary, and a copy of the exam results or transcript.
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