Application Support Specialist

1 day ago


Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time
Job Description

We are seeking a skilled Application Support Analyst to join our team at Classy Wheeler Limited. In this role, you will be responsible for providing top-notch technical support to our users.

Daily Responsibilities
  1. You will handle routine tasks such as user setup and health checks on application status.
  2. First-level support will involve addressing daily enquiries and resolving application-related issues for users.
  3. You will troubleshoot application problems and provide guidance to users to ensure smooth operations.
  4. Accurate reporting of bugs and performance issues to the development team is crucial in this position.
  5. Collaboration with the team on user acceptance testing and deployment is also essential.
  6. Preparation of documents, including test plans and user manuals, will be part of your responsibilities.
Requirements
  1. A degree holder or above in Information Technology or related disciplines is required.
  2. At least 1-2 years' experience in application support is necessary.
  3. Hands-on experience with Windows Server, Dynamic AX, SharePoint, MS SQL, IIS, etc., is expected.
  4. You must be self-initiated, able to multitask, and work independently.
  5. Good communication and problem-solving skills are essential.
  6. A good command of Cantonese and English is required.


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