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Enterprise Software Engineer

1 week ago

Hong Kong Island, Hong Kong SAR China eTeam Full time
Work Type: Contract

This is a contract position that requires a strong background in application management support. The ideal candidate will have at least 8-10 years of experience in application management support, preferably from an IT consulting background.

Key Responsibilities:
  1. Production incident management and communication
  2. Coordinate, lead and prioritize production support requests
  3. Ensure customer satisfaction through end-to-end support solutions
  4. Coordinating and validating new enhancements and application upgrades & deployments
  5. Facilitate problem-solving between client and development team (onshore and offshore team)
  6. Participate with development team (onshore and offshore team) in planning the new releases and project change request schedule with client
  7. Analyze and troubleshoot problems effectively while minimizing response time and resolution time with the team.
Requirements:
  • Degree holder preferably in Computer Science or Engineering disciplines
  • Solid experience in project management, production incident management and communication
  • Hands on experience in coordinate, lead and prioritize production support
  • Experience on confirming enterprise standards in terms of production support, system change
  • Able to lead sizeable on/offshore team to achieve these goals
  • Strong experience / knowledge in project management tools, techniques, and systems development methodologies and lifecycles, including Waterfall and Agile
  • Sound Knowledge in SAP application technology: Java/ .Net/ ETL/ Package Solutions
About eTeam

eTeam is a leading staffing and recruiting company providing top talent to businesses across APAC region. We are committed to delivering exceptional service and support to our clients.