Bank Operations Specialist
3 days ago
The Bank of China is seeking a highly skilled Financial Services Manager to join its team. This role is responsible for delivering high-quality financial services to clients.
Key Responsibilities:- Process Improvement: Handle cash management related processes, maintenance, and tasks with efficiency and accuracy.
- Client Engagement: Serve as a dedicated customer contact point to deliver and drive quality cash management services according to segmented services models.
- Product Knowledge: Process account maintenance of Corporate Banking Services Online and operate cash management products with precision.
- Project Execution: Be responsible for implementing and refining cash management projects, formulating workflows, continuously monitoring, and enhancing services quality and pledges.
- Relationship Building: Deliver tailor-made and one-stop quality services by closely following up on client needs, conducting case investigations, and system testing.
- Team Collaboration: Work as a team player with product specialists and relationship managers to conduct client visits and business analytics, review product and services mix to achieve revenue growth.
- A degree holder or above, preferably with Certified Six Sigma Green Belt or above qualification.
- At least 1 year's experience in corporate banking or cash management services.
- Familiarity with cash management related products and platforms.
- Excellent interpersonal and communication skills.
- Excellent analytical and numerical skills.
- Proficiency in Microsoft Office including Excel Macro.
- Good command of both spoken and written English and Chinese. Mandarin is an advantage.
- Candidates with less experience will be considered as Assistant Managers.
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