Bank Operations Specialist

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Bank of China Full time
About the Role:

The Bank of China is seeking a highly skilled Financial Services Manager to join its team. This role is responsible for delivering high-quality financial services to clients.

Key Responsibilities:
  • Process Improvement: Handle cash management related processes, maintenance, and tasks with efficiency and accuracy.
  • Client Engagement: Serve as a dedicated customer contact point to deliver and drive quality cash management services according to segmented services models.
  • Product Knowledge: Process account maintenance of Corporate Banking Services Online and operate cash management products with precision.
  • Project Execution: Be responsible for implementing and refining cash management projects, formulating workflows, continuously monitoring, and enhancing services quality and pledges.
  • Relationship Building: Deliver tailor-made and one-stop quality services by closely following up on client needs, conducting case investigations, and system testing.
  • Team Collaboration: Work as a team player with product specialists and relationship managers to conduct client visits and business analytics, review product and services mix to achieve revenue growth.
Requirements:
  • A degree holder or above, preferably with Certified Six Sigma Green Belt or above qualification.
  • At least 1 year's experience in corporate banking or cash management services.
  • Familiarity with cash management related products and platforms.
  • Excellent interpersonal and communication skills.
  • Excellent analytical and numerical skills.
  • Proficiency in Microsoft Office including Excel Macro.
  • Good command of both spoken and written English and Chinese. Mandarin is an advantage.
  • Candidates with less experience will be considered as Assistant Managers.


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