Technical Account Manager for Enterprise Customers

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China dynaTrace software GmbH Full time

Job Description

Sr. Customer Success Engineer/TAM

You will be responsible for developing and maintaining post-sales relationships with Dynatrace's largest, most complex, and valuable customers.

This role involves constant collaboration with cross-functional teams to ensure seamless customer experience, resolve intricate configuration issues, and foster growth of the customer's footprint.

  • Triage and diagnose complex issues with Dynatrace solutions and integrations, providing timely and effective solutions.
  • Strategize on technical objectives and long-term goals of customers, aligning them with their business and strategic objectives.
  • Provide expert guidance to ensure successful ongoing usage, adoption of products, and growth of customer footprint.
  • Advocate for customers by understanding their goals and use cases, suggesting process improvements, product adoption, configuration, and additional features to meet their requirements.

About You

  • Bachelor's degree in Computer Science or Information Technology, or equivalent work experience.
  • 4+ years of experience working with large enterprise customers, including executive leadership.
  • Demonstrated ability in leadership, mentorship, and organizational behavior.
  • A track record of going above and beyond for your team and customers.

About Us

  • We are a leader in unified observability and security.
  • We offer a culture of excellence with competitive compensation packages designed to recognize and reward performance.
  • We collaborate with leading partners worldwide to create strategic alliances.


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