Hotel Operations Manager
4 weeks ago
We are seeking a highly skilled and experienced Guest Services Supervisor to join our team at The Langham, Hong Kong. As a key member of our hotel operations team, you will be responsible for providing exceptional guest service and ensuring that our guests have a memorable and enjoyable stay with us.
Key Responsibilities- Supervise and coordinate the activities of the concierge and lobby teams, ensuring that all guest requests are met with a high level of service and professionalism.
- Develop and implement strategies to promote hotel facilities and services, including the Langham Club, Business Centre, and F&B outlets.
- Provide on-the-job training to new colleagues and ensure that all team members are equipped to provide exceptional guest service.
- Handle guest comments and complaints in a professional and courteous manner, in accordance with hotel policies and procedures.
- Collaborate with other departments to ensure seamless guest service and resolve any issues that may arise.
- Minimum 3 years working experience in the hotel industry, with a minimum of 1 year in a supervisory role.
- Diploma or above in a relevant field.
- Independent and confident, with the ability to work under pressure.
- Excellent interpersonal and communication skills, with the ability to work effectively with guests and colleagues.
- Good team player with excellent communication skills in both English and Chinese.
- Additional language skills are an advantage.
-
Hotel Operations Manager
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China The Langham, Hong Kong Full timeJob SummaryWe are seeking a highly skilled and experienced Hotel Operations Manager to join our team at The Langham, Hong Kong. As a key member of our Front Office team, you will be responsible for ensuring the smooth and efficient operation of the hotel, representing management and acting on their behalf in guest and staff relations.Key...
-
Hotel Operations Manager
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Full timeOur Ideal CandidateWe are seeking a highly skilled and experienced professional to join our team at Shangri-La as a Captain - Hung Tong. The successful candidate will possess excellent guest interaction skills, strong communications and interpersonal skills, and a guest-oriented approach.Key ResponsibilitiesLead a team of hotel staff in providing exceptional...
-
Hotel Operations Manager
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China The Peninsula Hong Kong Full timeWe are seeking a highly skilled and enthusiastic individual to join our team as a Hotel Operations Manager. The successful candidate will be responsible for ensuring the efficient running of our Front Desk operations, providing exceptional service to our guests, and catering to their special requests.Key Responsibilities:Manage and oversee the daily...
-
Hotel Operations Manager
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Full timeWe are seeking a highly skilled and experienced professional to join our team as a Hotel Operations Manager.The ideal candidate will have a strong command of spoken English, Cantonese, and Putonghua, with a minimum of 1 year experience in the service industry, preferably in Hotel Front Office or airline operations.Key responsibilities will include:Providing...
-
Hotel Operations Director
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full timeJob SummaryThe Hotel Manager is responsible for leading the strategic direction of the property, ensuring alignment with the brand's business strategy and delivering exceptional guest experiences. This role requires a strong understanding of hotel operations, finance, and human resources, with a focus on driving revenue growth and maximizing financial...
-
Hotel Operations Director
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Langham Hospitality Group Full timeJob SummaryLangham Hospitality Group is seeking a seasoned Hotel General Manager to lead our team in Xi'an, China. As a key member of our leadership team, you will be responsible for driving business growth, delivering exceptional guest experiences, and fostering a culture of excellence within our hotel.Key Responsibilities:Develop and execute strategic...
-
Senior Hotel Operations Manager
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Langham Hospitality Group Full timeJob SummaryLangham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts, Cordis Hotels and Resorts, and Ying'nFlo brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong.About the RoleWe are seeking an...
-
Senior Hotel Operations Manager
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Langham Hospitality Group Full timeJob SummaryLangham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts, Cordis Hotels and Resorts, and Ying'nFlo brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong.About the RoleWe are seeking a highly...
-
Hotel Operations Coordinator
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Vocational Training Council Full timeJob SummaryWe are seeking a highly skilled and experienced individual to join our team as an Executive Floor Assistant. The successful candidate will be responsible for delivering exceptional hotel services to guests and members of the public, while maintaining a high level of professionalism and attention to detail.Key ResponsibilitiesProvide exceptional...
-
Hotel Operations Director
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Langham Hospitality Group Full timeJob SummaryLangham Hospitality Group is seeking a seasoned Hotel General Manager to lead our team in Shenzhen, China. As a key member of our leadership team, you will be responsible for driving the hotel's financial growth, delivering exceptional guest experiences, and fostering a culture of excellence among our colleagues.Key Responsibilities:Develop and...
-
Operational Hotel Manager
14 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Langham Hospitality Group Full timeJob Overview Langham Hospitality Group (LHG) is a leading global hotel company with properties located in major cities across four continents under The Langham Hotels and Resorts, Cordis Hotels and Resorts, and Ying'nFlo brands. As the hospitality arm of Great Eagle Holdings, a renowned property development company in Hong Kong, we strive for excellence in...
-
Hotel Operations Director
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Langham Hospitality Group Full timeJob SummaryLangham Hospitality Group is a global hotel company with properties in major cities across four continents. As a key member of our team, you will be responsible for leading a passionate and talented hotel team to drive long-term financial growth, deliver exceptional guest experiences, and foster a culture of excellence.Key ResponsibilitiesDevelop...
-
Hotel Operations Director
14 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Full timeWe are looking for a seasoned hotel executive to spearhead our hotel operations.The ideal candidate will possess a strong educational background in hospitality management, preferably with a high diploma or degree from a reputable institution. At least 10 years of relevant working experience in a sizeable luxury hotel, with a minimum of 3 years in a similar...
-
Hotel Operations Specialist
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Full timeWe are seeking a highly skilled and experienced individual to join our team as a Hotel Operations Specialist.Key Responsibilities:Excellent command of spoken English, Cantonese and PutonghuaMinimum 1 year experience in service industry, preferably in Hotel Front Office or airline operationsSelf-motivated and well-organizedAble to work independently and under...
-
Executive Director of Hotel Operations
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Langham Hospitality Group Full timeJob SummaryLangham Hospitality Group is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts, Cordis Hotels and Resorts, and Ying'nFlo brands. This role will be based in Hefei, China. As the Executive Director of Hotel Operations, you will lead a passionate and talented Hotel Team to drive...
-
Hotel Operations Trainee
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China The Langham, Hong Kong Full timeJob SummaryThe Langham Hong Kong is seeking a Hotel Operations Trainee to join their Rooms Division team. This 12-month programme is designed to develop all-round talents in hotel services and operations.Our ProgrammeAs a Hotel Operations Trainee, you will rotate between Front Office, Concierge, and Housekeeping departments within 12 months. Your...
-
Luxury Hotel Operations Director
14 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China NPA WorldWide Full timeJob OverviewNPA WorldWide is seeking a seasoned hotel professional to fill the position of Luxury Hotel Operations Director.
-
Senior Hotel Operations Leader
14 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Langham Hospitality Group Full timeJob Summary Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts , Cordis Hotels and Resorts and Ying'nFlo brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong. Job Responsibilities: This...
-
Hotel Operations Manager
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Full timeWe are seeking an exceptional candidate for the position of Receiving Supervisor.We are looking for someone who has:Diploma or higher in Hospitality Management, Business Administration, or related disciplines for the role of Receiving Supervisor.A minimum of 3 years of experience in the Receiving area with a good understanding of the Hotel/F&B/Private Club...
-
Hotel Operations Trainee
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Cordis, Hong Kong Full timeJob Summary We are seeking a dedicated and enthusiastic individual to join our team as an Internship Trainee at Cordis, Hong Kong. Key Responsibilities: Provide exceptional service and create memorable experiences for our guests and colleagues Assist in daily operations in the department Participate in educational tours, field-trips, and workshops to gain a...