Hotel Operations Manager

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China The Langham, Hong Kong Full time
Job Summary

We are seeking a highly skilled and experienced Guest Services Supervisor to join our team at The Langham, Hong Kong. As a key member of our hotel operations team, you will be responsible for providing exceptional guest service and ensuring that our guests have a memorable and enjoyable stay with us.

Key Responsibilities
  • Supervise and coordinate the activities of the concierge and lobby teams, ensuring that all guest requests are met with a high level of service and professionalism.
  • Develop and implement strategies to promote hotel facilities and services, including the Langham Club, Business Centre, and F&B outlets.
  • Provide on-the-job training to new colleagues and ensure that all team members are equipped to provide exceptional guest service.
  • Handle guest comments and complaints in a professional and courteous manner, in accordance with hotel policies and procedures.
  • Collaborate with other departments to ensure seamless guest service and resolve any issues that may arise.
Requirements
  • Minimum 3 years working experience in the hotel industry, with a minimum of 1 year in a supervisory role.
  • Diploma or above in a relevant field.
  • Independent and confident, with the ability to work under pressure.
  • Excellent interpersonal and communication skills, with the ability to work effectively with guests and colleagues.
  • Good team player with excellent communication skills in both English and Chinese.
  • Additional language skills are an advantage.


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