Agency Governance and Quality Assurance Specialist

1 day ago


Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time
Transforming Lives, One Compliance at a Time

In this pivotal role, you will serve as the quality assurance function between first line and second line (i.e. 1.5 line of defense) for agency channel, fostering a compliance culture that improves agency business quality through best practices and strategies with action plans covering awareness, screening, training, monitoring, controls, and correction to support agencies' overall compliance to regulatory requirements of AIA Hong Kong (and Macau).

About the Role
  • You will work closely with intermediaries, Distribution Teams, Risk and Compliance, to ensure full adherence to the company's compliance and risk management requirements.
  • With your expertise in insurance and banking industry, you will promote good conduct and customer protection culture in agency channel through different means, e.g. ongoing engagement, communication, training, etc.

Key Responsibilities:

Policies, Guidelines and Programmes
  • Design and implement ongoing improvement of agency sales management policies and guidelines, with effective control monitoring programs in fulfilling group and regulatory requirements.
  • Assist on implementing the Distribution Quality Operating Model and implement its application process across agency channel.
Delivery on Compliance Matter and Agency Practices
  • Cultivate a compliance culture in ABDD and agencies through both short term and long term wide planning on training, communications, promotions and monitoring.
  • Support on increase awareness on relevant compliance rules and regulations through different means of communication channel, including conducting agency visits and trainings.
Governance Culture and Ethics
  • Promote quality selling among agency channel by observing best sales practices.
Reporting and Monitoring
  • Coordinate and prepare dashboards/ reports for the review of distribution quality.

A Competitive Salary: HKD $120,000 - HKD $150,000 per annum, depending on qualifications and experience. Benefits include opportunities for career growth and development within a dynamic organization committed to helping customers and communities live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity.



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