Network Infrastructure Technician
2 days ago
Technical Support Role
We are looking for a talented IT Support Engineer to join our team at E.C Technology Ltd.
About the Position:
- As a technical support specialist, you will be responsible for providing excellent service to our Hong Kong customers.
- You will implement projects, perform testing, install and configure equipment, contain and execute changes, prepare documentation, and provide maintenance support for our customers' infrastructure and systems.
Qualifications:
- High Diploma holder in Computer Studies, Information Services, or related disciplines.
- Minimum 1-2 years of relevant experience in a technical support role; experience in large corporate industries or multinational companies is preferred.
- Good understanding of network, Microsoft technologies, and cloud server environments.
- Experience in writing IT documentation is an advantage.
- Strong communication and interpersonal skills, with foreign vendor liaison experience.
- A proactive problem solver with a customer-focused mindset.
- Good command of spoken and written English and Chinese.
- Willing to work shifts, including public holidays.
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