Warehouse Operations Manager
1 month ago
Warehouse Operations Manager Role
Position Description
- Responsible for implementing a Warehouse Management System (WMS) for Regional Distribution Centre (RDC) operations.
- Act as the key user role for the WMS and collaborate with stakeholders to meet Service Level Agreements (SLAs).
- Monitor the performance of 3rd Party Logistics (3PL) suppliers.
- Evaluate existing operations processes to optimize space utilization and efficiency.
Key Responsibilities
- Act as the key user and expert for the internal Warehouse Management System for Regional Distribution Centre operations.
- Prepare user manuals for the Warehouse Management System and arrange regular training sessions for the external warehouse operations team.
- Perform User Acceptance Testing (UAT) and regression testing for WMS and SAP.
- Ensure 3PL suppliers achieve on-time and smooth operations in RDC to support business needs.
- Monitor 3PL performance to ensure SLAs and Key Performance Indicators (KPIs) are met.
- Evaluate and optimize existing operation processes and space layouts to enhance efficiency.
- Ensure accuracy of inventory and identify and resolve any discrepancies.
- Identify and execute continuous process improvement for the RDC.
- Prepare warehouse-related reports.
- Support line managers on ad-hoc projects.
Requirements
- Bachelor's degree or above in Logistics or related fields.
- At least 6 years of experience in warehousing operations, preferably in luxury retail.
- Strong knowledge of warehouse management systems (SAP & Reflex WMS), inventory control.
- Experience in launching WMS is a plus.
- Proficient in Microsoft Office, with advanced proficiency in Excel and PowerPoint.
- Strong analytical and problem-solving skills.
- Able to work in a multitasking environment and adapt to changing priorities.
- Good command of both written and spoken English, Cantonese, and Mandarin.
- Experience in project management is a plus.
- Passion for taking challenges.
- Comfort and ability to work in a fast-paced and agile environment.
Language: English
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