Digital Transformation Project Lead

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Citi Full time
Company Overview

Citi is a global financial institution with over 200 years of experience. We provide a wide range of financial services and products to individuals, corporations, governments, and institutions across the world.


Salary & Benefits

We offer an estimated salary of HKD 120,000 - 180,000 per annum, plus additional benefits including generous paid time off packages, access to learning and development resources, and opportunities for career growth.


Job Description

The successful candidate will support the Contact Centre on strategic digital transformation initiatives, collaborating with internal stakeholders and other countries' teams. Key responsibilities include:

  • Enabling the business to make data-driven decisions through analysis and reporting.
  • Reviewing client journeys and identifying process improvements via digital transformation.
  • Coordinating the implementation of digital transformation projects, including RPA and Xcepter.

The ideal candidate will have 2-5 years of relevant experience, a Bachelor's degree, and strong communication skills. Fluency in Cantonese, English, and Mandarin is preferable.


Benefits

Citi offers a comprehensive benefits package, including:

  • Comprehensive health insurance plans.
  • Paid parental leave policies.
  • Financial well-being programs.
  • Learning and development resources.

We also prioritize work-life balance, offering flexible working arrangements and generous paid time off packages.



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