Risk and Compliance Senior Manager
4 weeks ago
A career with Hang Seng Bank offers a dynamic working environment, good career development opportunities, and competitive compensation packages.
Key Responsibilities
- Support Card Business in business growth and oversee the risks and control environment to ensure business promotions and processes are operated with consideration under risk controls and are in compliance with regulatory requirements and group guidelines.
- Lead and provide expertise to all businesses and functions units in Card Business on all aspects of operational risks to ensure effective execution of the Bank's policies and standards.
- Act as the focal point of contact with different businesses and functions for oversight of risk issues and implementation of risk governance.
- Oversee to ensure that the sales management, customer service, and sales quality checking are in place so as to comply with all compliance-related procedures.
- Oversee the production of risk and control management reports and articulate the findings and recommendations to relevant senior audiences.
Requirements
- University degree in a related discipline or other relevant qualifications.
- Minimum 10 years of banking experience, with good knowledge of the changing regulatory environment especially in the financial services sector.
- Sound knowledge of retail banking/card business, including products, services, systems, and processes.
- Strong analytical, problem-solving, and reporting skills and able to critically evaluate information gathered from multiple sources and reconcile conflicts.
- Strong leadership, management, and coaching skills.
- Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.
- Proficiency in both English and Chinese, fluency in Putonghua an advantage.
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