Senior Operations Solutions and Policy Services Manager

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China The Cigna Group Full time

Job Summary

We are seeking a highly experienced and skilled Senior Operations Solutions and Policy Services Manager to join our team at The Cigna Group. As a key member of our operations team, you will be responsible for leading the development and implementation of health insurance policy administration and product development initiatives.

Key Responsibilities

  • Lead the assessment and implementation of new business and renewal policy proposal requirements, as well as systems and process changes in policy administration and claims systems.
  • Contribute to the development and implementation of health products, working closely with internal IT teams, external IT vendors, and outsourced service providers.
  • Collaborate with internal stakeholders to resolve incidents and customer feedback/complaints, and monitor and prioritize systems backlogs for policy administration systems.
  • Represent the policy services function in regulatory compliance projects and other cross-department initiatives.

Requirements

  • At least 7 years' experience in health insurance operations, with at least 2 years in a supervisory role.
  • Diploma or above, preferably with insurance-related qualifications.
  • Proven track record of handling projects, process documentation, and system changes, working with IT, vendors, and stakeholders.
  • Strong analytical mindset, problem-solving, and attention to detail.
  • Good command of spoken and written English and Chinese.
  • Highly organized self-starter, with the ability to engage in multiple projects to meet tight deadlines.
  • Excellent interpersonal, communication, and influencing skills.

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the healthcare system, empowering them with the information and insight they need to make the best choices for improving their health and vitality.



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