Cloud Infrastructure Defender

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Bloombase Full time

Bloombase is an intelligent storage firewall company that provides AI-driven discovery and deep learning dynamic access control. By leveraging hyper-converged infrastructure, it enables autonomous encryption of sensitive data at rest, which is stored in physical and virtual data centers throughout its lifecycle in the cloud.

This solution allows organizations to secure their crown jewels, mitigate data breach threats, and ensure compliance with regulatory requirements. As a technical support engineer, you will be part of this innovative team and contribute to delivering exceptional service to our customers worldwide.

You will have the opportunity to work on cutting-edge technology that enables customers to lock down their sensitive data with powerful post-quantum cryptographic technologies. You will collaborate with colleagues on providing first-tier helpdesk technical support to our customers and partners worldwide over phone, email, and web.

  • Provide first-tier helpdesk technical support to our customers and partners worldwide over phone, email, and web
  • Roster work to support our round the clock 24/7 technical support service
  • Cowork with product development team for potential product bug fix(es) and enhancement(s)
  • The post holder must have the ability to work under pressure and within tight timescales and meet service level agreement(s)
  • May be required to cowork with pre-sales team for product demonstrations
  • May be required to cowork with product team for product testing and interoperability testing

We offer an excellent package, as well as a great place to work. We create a positive work environment that attracts and engages high-quality coworkers through a combination of excellent benefits, working conditions, and company culture.



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