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Regional IT Infrastructure Manager
1 week ago
As a NOC Operation Manager at Classy Wheeler Limited, you will play a critical role in ensuring the smooth operation of our regional IT services and solutions.
Key Areas of Responsibility:- Network Services: Implement, operate, and maintain networks services across six data centers in Kwai Chung, Tseung Kwan O, and Chai Wan areas.
- Service Quality Assurance: Conduct regular service quality checks to ensure that our network services meet the required standards and are within the committed SLA figures.
- Partner Engagement: Liaise with local service providers and partners to oversee the ordering and implementation of OLLC for customer projects.
- Operations Optimization: Oversee day-to-day operations activities, including preparing network diagrams, asset and inventory lists, BCP/IT DR plans, security incident response plans/procedures, CR procedures, vulnerability/patch management, access policies, DC facilities preventive maintenance plans, visitor policies, physical access procedures, Operations SOP, training procedures, and log review procedures.
- Performance Improvement: Conduct service reviews with outsourced vendors/contractors and review SLA figures committed. Post-mortem review with customers and drive for improvement plans.
- Budget Analysis: Support TD for new budget requirements and actively participate in tracking OPEX and CAPEX budgets, proactively analyzing variances.
