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Business Insights Analyst

1 week ago

Hong Kong Island, Hong Kong SAR China Rosewood Hotel Group Full time
About the Position

The Guest Experience Optimizer is responsible for analyzing and optimizing guest experiences across Rosewood Hotel Group properties. This role requires strong analytical skills, business acumen, and excellent communication abilities.


Main Responsibilities:
  1. Analyze guest feedback and data to identify areas for improvement in guest experience.
  2. Develop and implement strategies to enhance guest satisfaction, loyalty, and retention.
  3. Collaborate with cross-functional teams to design and execute personalized marketing campaigns.
  4. Develop and maintain detailed reports on guest experience metrics and progress.
  5. Recommend changes to operational processes and procedures to improve guest experience.

Requirements:
  1. Bachelor's Degree in Hospitality, Marketing, or a related field.
  2. Minimum 3-4 years work experience in a hospitality or marketing role.
  3. Strong knowledge of CRM, loyalty programs, and digital marketing channels.
  4. Excellent communication and project management skills.
  5. Able to work independently and collaboratively within a team environment.