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Chubb Customer Relations Expert
3 weeks ago
About the Role
We are seeking a skilled customer service professional to join our team at Chubb. In this role, you will be responsible for providing exceptional customer service and support to clients, ensuring their needs are met and exceeded.
Responsibilities
- Deliver timely and effective responses to customer inquiries via phone and email.
- Work closely with colleagues to resolve complex customer issues.
- Continuously improve processes and procedures to enhance customer satisfaction.
Requirements
- Diploma or higher in any field.
- Qualification in IIQE Paper 1 and 2 is required.
- Excellent communication skills in English and Cantonese; proficiency in Mandarin is an asset, and Chinese typing skills are preferred.
- Proficient in MS Office applications, including Word, Excel, and Access.
