Room Accommodations Coordinator

2 months ago


Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full time

Job Summary

We are seeking a skilled Room Accommodations Coordinator to join our team at Marriott International. As a key member of our front desk team, you will be responsible for ensuring that our guests have a seamless and enjoyable stay with us.

Key Responsibilities

  • Assign rooms to guests based on their preferences and availability
  • Pre-register designated guests and prepare key packets
  • Coordinate check-in and pre-registration procedures for arriving groups
  • Review and track requests for room changes and communicate status to staff
  • Confirm reservations and cancellations
  • Review out-of-order rooms daily and ensure rates match market codes
  • Verify and adjust billing for guests
  • File guest paperwork and documentation
  • Set up and process guest check-ins and check-outs
  • Activate room keys and secure valid payment
  • Identify over-commitments and perform duplicate reservation checks
  • Run daily reports and follow up with guests to ensure their requests have been met

Requirements

  • Follow all company policies and procedures
  • Maintain confidentiality of proprietary information and protect company assets
  • Welcome and acknowledge guests according to company standards
  • Anticipate and address guests' service needs
  • Assist individuals with disabilities and thank guests with genuine appreciation
  • Speak with others using clear and professional language
  • Prepare and review written documents accurately and completely
  • Answer telephones using appropriate etiquette
  • Coordinate tasks and work with other departments
  • Develop and maintain positive working relationships with others
  • Comply with quality assurance standards

About Marriott International

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



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