Room Accommodations Coordinator
2 months ago
Job Summary
We are seeking a skilled Room Accommodations Coordinator to join our team at Marriott International. As a key member of our front desk team, you will be responsible for ensuring that our guests have a seamless and enjoyable stay with us.
Key Responsibilities
- Assign rooms to guests based on their preferences and availability
- Pre-register designated guests and prepare key packets
- Coordinate check-in and pre-registration procedures for arriving groups
- Review and track requests for room changes and communicate status to staff
- Confirm reservations and cancellations
- Review out-of-order rooms daily and ensure rates match market codes
- Verify and adjust billing for guests
- File guest paperwork and documentation
- Set up and process guest check-ins and check-outs
- Activate room keys and secure valid payment
- Identify over-commitments and perform duplicate reservation checks
- Run daily reports and follow up with guests to ensure their requests have been met
Requirements
- Follow all company policies and procedures
- Maintain confidentiality of proprietary information and protect company assets
- Welcome and acknowledge guests according to company standards
- Anticipate and address guests' service needs
- Assist individuals with disabilities and thank guests with genuine appreciation
- Speak with others using clear and professional language
- Prepare and review written documents accurately and completely
- Answer telephones using appropriate etiquette
- Coordinate tasks and work with other departments
- Develop and maintain positive working relationships with others
- Comply with quality assurance standards
About Marriott International
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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