Telecommunications and Banking Specialist

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time

We are seeking a highly motivated and results-driven Customer Service Executive to join our team in the Telecommunications and Banking division. In this role, you will be responsible for handling phone-in applications and enquiries for Unsecured loans, Credit Card loans & Banking related products and services.

About DBS Bank

DBS Bank is a leading financial institution in Asia, committed to delivering exceptional service and innovative solutions to our customers. Our Consumer Banking Group is a key driver of our success, offering a wide range of products and services designed to meet the evolving needs of our customers.

Key Responsibilities

  • Handle phone-in applications and enquiries for Unsecured loans, Credit Card loans & Banking related products and services.
  • Conduct outgoing calls to provide our customers with information on Unsecured loans, Credit Card loans & Banking related products and services.
  • Perform end-to-end application follow up processes, including following up missing documents, conducting loan confirmations, and handling other sales-related tasks.

Requirements

  • A secondary education holder or equivalent with a minimum of 1 year of experience in customer services or sales.
  • Excellent telephone manner and communication skills are essential.
  • Presentation, politeness, and professionalism are required.
  • The ability to meet and exceed sales targets is critical.
  • Fluency in English and Chinese is mandatory, with Mandarin being a plus.
  • HKIB Certified Banker is preferred but not required.

Career Advancement

At DBS Bank, we believe in investing in our people and providing them with opportunities for growth and development. As a Customer Service Executive, you will have the chance to develop your skills and expertise in a dynamic environment that values innovation and excellence.



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