Senior Wellness Operations Manager

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Rosewood Hong Kong Full time
Job Summary:

The Senior Wellness Operations Manager is a key role in the Rosewood Hong Kong team, overseeing the day-to-day operations of our luxurious Fitness Centre. As a seasoned professional with a passion for delivering exceptional guest experiences, you will be responsible for ensuring seamless operations, fostering a positive and motivating work environment, and promoting our wellness services to guests.

About the Role:
  • Ensure the Fitness Centre is opened and closed properly, adhering to hotel standards and policies.
  • Serve as the Floor Coordinator/Fitness Supervisor during shifts, providing guidance and support to team members.
  • Monitor pool and spa chemical readings, making adjustments as necessary to maintain optimal conditions.
  • Promote safety regulations and ensure guests' and members' well-being.
  • Complete required certifications/training to instruct guests on equipment usage.
  • Anticipate and exceed guests' service needs, engaging them in conversation about their stay and property services.

Requirements:
  • Minimum 5 years' experience in a luxury spa, fitness centre, or wellness service, with at least 3 years in a similar capacity.
  • Excellent guest services skills, professional presentation, and sophisticated interpersonal skills.
  • Confident, enthusiastic, and motivational leadership potential.
  • Strong verbal bilingual communication skills.
  • Business acumen and wellness market trends knowledge.

What We Offer:
A competitive salary range of HKD 80,000 - HKD 120,000 per annum, commensurate with experience.

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