Senior Wellness Operations Manager
2 weeks ago
The Senior Wellness Operations Manager is a key role in the Rosewood Hong Kong team, overseeing the day-to-day operations of our luxurious Fitness Centre. As a seasoned professional with a passion for delivering exceptional guest experiences, you will be responsible for ensuring seamless operations, fostering a positive and motivating work environment, and promoting our wellness services to guests.
About the Role:
- Ensure the Fitness Centre is opened and closed properly, adhering to hotel standards and policies.
- Serve as the Floor Coordinator/Fitness Supervisor during shifts, providing guidance and support to team members.
- Monitor pool and spa chemical readings, making adjustments as necessary to maintain optimal conditions.
- Promote safety regulations and ensure guests' and members' well-being.
- Complete required certifications/training to instruct guests on equipment usage.
- Anticipate and exceed guests' service needs, engaging them in conversation about their stay and property services.
Requirements:
- Minimum 5 years' experience in a luxury spa, fitness centre, or wellness service, with at least 3 years in a similar capacity.
- Excellent guest services skills, professional presentation, and sophisticated interpersonal skills.
- Confident, enthusiastic, and motivational leadership potential.
- Strong verbal bilingual communication skills.
- Business acumen and wellness market trends knowledge.
What We Offer:
A competitive salary range of HKD 80,000 - HKD 120,000 per annum, commensurate with experience.
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