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Life Insurance Claims Specialist

2 weeks ago

Hong Kong Island, Hong Kong SAR China Prudential Hong Kong Limited Full time

At Prudential Hong Kong Limited, we are committed to providing our customers with exceptional service and support. As a Senior Officer - Individual Life Insurance, you will play a crucial role in ensuring that claims are processed efficiently and effectively.

Job Responsibilities:
  • Follow up on additional supporting documents to facilitate the decision on underwriting, compliance and premium financing after case submission
  • Approve claims cases within turnaround time (TAT)
  • Conduct claims investigation
  • Prepare tailored made letters (including decision and investigation letters)
  • Handle ad hoc assignments from management
  • Handle claims appeal case / complaint cases related to claims
  • Conduct training to internal staff and/or agents
  • Respond to agents' enquiries and other agent related enquiries

Key Qualifications:

  • Bachelor's degree or diploma
  • Preferably with professional qualification in Life Insurance including FLMI (Fellow, Life Management Institute), ALHC (Associate, Life and Health Claims), ACS (Associate, Customer Service)
  • Minimum of 4 years claims experience in individual life insurance
  • Effective communication in English and Cantonese
  • Proficient in MS Office and Chinese typing
  • A good team player who is eager to learn and strive for improvement
  • Attention to details with high accuracy rate
  • Good communication and interpersonal skills
  • Ability to work independently