Test Center Operations Manager
4 days ago
We are seeking a highly skilled Test Center Operations Manager to join our team at Pearson. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of examinations across multiple test centers.
Your primary focus will be on providing exceptional customer service to our candidates, while also maintaining the highest standards of security and integrity in the examination process.
You will work closely with our regional managers to oversee the day-to-day operations of the test centers, including staff management, scheduling, and inventory control.
If you have a proven track record of successful leadership, excellent communication skills, and a passion for delivering high-quality results, we want to hear from you
Key Responsibilities- Leadership and Staff Management: You will be responsible for managing a team of test center staff, including supervising, training, and evaluating their performance.
- Candidate Services: You will provide exceptional customer service to our candidates, ensuring that they have a positive experience during their examination.
- Security and Integrity: You will maintain the highest standards of security and integrity in the examination process, adhering to all relevant protocols and procedures.
- Scheduling and Inventory Control: You will work closely with our regional managers to ensure that schedules are accurately managed and inventory levels are maintained.
- Leadership Experience: A minimum of 2 years of leadership experience in a similar role is required.
- Communication Skills: Excellent verbal and written communication skills are essential for this role.
- Security Clearance: You must have a current security clearance or be willing to undergo a background check.
- Technical Skills: Proficiency in Microsoft Office and other software applications is required.
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