Residential Property Operations Manager
6 days ago
In the Mass Transit Railway, we strive to provide high-quality services to our customers. As a Residential Property Operations Manager, you will play a crucial role in overseeing the day-to-day operations of our residential properties.
About the Role
The successful candidate will be responsible for managing a team of property management staff and service contractors to ensure the efficient operation of our residential properties. This includes reviewing and improving management services, ensuring compliance with external requirements, preparing budgets and cost control documentation, and handling public enquiries.
About You
To be successful in this role, you should have a degree in a property-related discipline and at least 5 years' experience in managing residential properties, including 1 year at supervisory level. You should also possess a Property Management Practitioner (Tier 1) licence and be a member of a recognised professional institution. Strong interpersonal, supervisory and analytical skills are essential, as well as excellent knowledge of the Deeds of Mutual Covenant and related ordinances.
Responsibilities
- Manage a team of on-site property management staff and service contractors to oversee day-to-day operation of the residential properties
- Review the efficiency of management services and drive continuous improvement
- Ensure compliance of internal procedures with external requirements, such as Building Management Ordinance, Deeds of Mutual Covenants and statutory guidelines
- Prepare management budget and cost control documentation
- Handle public enquiries and liaise with the Owner's Committees, residents, government departments, District Councillors and local communities
Requirements
- Degree in a property-related discipline
- A minimum of 5 years' experience in managing residential properties, of which 1 year should be at supervisory level
- Possession of a Property Management Practitioner (Tier 1) licence and a membership of a recognised professional institution
- Fully conversant with the Deeds of Mutual Covenant and related ordinances with sound knowledge of the industry best practices
- Excellent interpersonal, supervisory and analytical skills with strong awareness on quality service
- Good command of both written and spoken English and Chinese
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