Operational Support Specialist

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Delta Capita Full time
About the Role

We are seeking an experienced Operational Support Specialist to join our team in Hong Kong. As a key member of our operations team, you will play a crucial role in supporting our clients' OTC Derivatives cashflow settlement system.

Key Responsibilities
  • Provide daily application production support for applications working closely with our client's business team.
  • Support changes and issues on a day-to-day basis within a DevOps model where over 2000 changes are made each year.
  • Work across Calypso as a back-office system gained through experience with settlements and accounting functionality.
  • Maintain knowledge repository for best practices, support procedures and evidence from activities performed on production.
  • Effectively handle Compliance, Regulatory and Audit related work ensuring risk and compliance work items are closed on or before the timeline.
Requirements
  • 3-10 years' experience in operational support or a similar field.
  • Experience of Scheduling Tools like Control-M or Autosys.
  • Good knowledge of Unix, SQL (Sybase), Windows Server and Java.
  • Experience on Ticketing Tools like GSD or Service Now or Remedy.
  • Troubleshooting and problem solving skills are essential.
  • Able to handle crisis situations without any slippage on timely communication.
What We Offer
  • A competitive salary of HKD $600,000 - HKD $800,000 per annum.
  • An exciting opportunity to work with a global managed services, consulting, and solutions provider.
  • A dynamic and collaborative work environment.
  • Ongoing training and development opportunities.


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