Helpdesk Support Specialist
1 week ago
Classy Wheeler Limited is a leading IT&T services company in Hong Kong.
Job Description:- Perform system and job monitoring to ensure seamless IT operations.
- Deliver exceptional technical support services to internal users and external customers.
- Conduct regular system health checks to prevent potential issues.
- Handle hotline and service desk services, escalating complex problems as needed.
- Prepare routine reports and documents for supported IT services.
- IT support experience or equivalent, with a diploma/degree in Computer Science or a related IT discipline.
- Basic PC troubleshooting skills are a plus.
- Excellent computer knowledge, communication skills, and telephone manner.
- Good command of English and Chinese.
- Willingness to work on public holidays and shift roster (0800-2200), with no overnight requirements.
- Immediate availability is an advantage.
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