Helpdesk Support Specialist

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

Classy Wheeler Limited is a leading IT&T services company in Hong Kong.

Job Description:
  • Perform system and job monitoring to ensure seamless IT operations.
  • Deliver exceptional technical support services to internal users and external customers.
  • Conduct regular system health checks to prevent potential issues.
  • Handle hotline and service desk services, escalating complex problems as needed.
  • Prepare routine reports and documents for supported IT services.
Job Requirements:
  • IT support experience or equivalent, with a diploma/degree in Computer Science or a related IT discipline.
  • Basic PC troubleshooting skills are a plus.
  • Excellent computer knowledge, communication skills, and telephone manner.
  • Good command of English and Chinese.
  • Willingness to work on public holidays and shift roster (0800-2200), with no overnight requirements.
  • Immediate availability is an advantage.


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