Senior IT Application Manager

3 days ago


Hong Kong Island, Hong Kong SAR China eTeam Full time

We are seeking a skilled Senior IT Application Manager to join our eTeam team.

About the Role

As a key member of our IT team, you will be responsible for leading and managing production support requests, ensuring customer satisfaction through end-to-end support solutions, and facilitating problem-solving between clients and development teams. You will also participate in planning new releases and project change request schedules with clients and analyze and troubleshoot problems effectively.

Key Responsibilities
  • Production incident management and communication
  • Coordinate, lead and prioritize production support requests
  • Ensure customer satisfaction through end-to-end support solutions
  • Facilitate problem-solving between client and development team (onshore and offshore team)
  • Participate with development team (onshore and offshore team) in planning the new releases and project change request schedule with client
  • Analyze and troubleshoot problems effectively while minimizing response time and resolution time with the team.
  • Prepare incident reports and working with client
  • Proactively optimize and automate support, monitoring procedures if applicable
  • Develop and setup incident management (Severity 1, 2,3, 4) and change request processes with client and development team.
Requirements
  • Degree holder preferably in Computer Science or Engineering disciplines
  • Min 8 - 10 years of professional experience in application management support projects, ideally from IT Consulting
  • Need to have at least 2 + years exp of solid PM/Assistant PM experience
  • Solid experience in project management, production incident management and communication
  • Hands on experience in coordinate, lead and prioritize production support
  • Experience on confirming enterprise standards in terms of production support, system change
  • Able to lead sizeable on/offshore team to achieve these goals
  • Strong experience / knowledge in project management tools, techniques, and systems development methodologies and lifecycles, including Waterfall and Agile
  • Sound Knowledge in SAP application technology: Java/.Net/ETL/Package Solutions
  • Excellent client facing and communication skills
  • Ability to foster and build relationships, engage and influence others, work with diverse internal and global business units
  • Good command of written and spoken English and Chinese (Putonghua is an advantage)
  • Certification on Project Management will be an advantage
  • Previous IT experience in consulting firm or services vendors is a plus
  • Candidates with more experience would be considered as Senior Manager


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