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Night Manager

1 week ago

Hong Kong Island, Hong Kong SAR China Rosewood Hotel Group Full time

Rosewood Hong Kong fosters a culture that encourages Associates to think differently, with limitless possibilities. Our aim is to create a unique and refined hospitality experience, empowering Associates to create unforgettable memories.

We are seeking intuitive and engaging Associates to join our team as Night Managers. Your key responsibility will be to oversee hotel operations during the night, ensuring seamless guest experiences.

Key Responsibilities
  1. Manage overnight hotel operations, addressing guest concerns and incidents promptly
  2. Lead and motivate the overnight team, providing guidance and training to maintain high service standards
  3. Provide exceptional guest service by responding to inquiries, resolving issues, and fulfilling requests efficiently
  4. Oversee safety and security protocols, handling emergency situations effectively
  5. Conduct property walkthroughs at night to ensure security, cleanliness, and operational readiness
  6. Maintain thorough documentation of shift logs, guest incidents, and operational concerns for management review
  7. Act as the Manager on Duty, handling all guest concerns, incidents, and emergencies professionally
  8. Ensure accurate and timely completion of the night audit process, including financial reconciliations and system updates