Account Manager, Base Maintenance Overseas Customers

Overview Account Manager, Base Maintenance Overseas Customers. Based at Hong Kong International Airport (HKIA), HAECO Hong Kong offer a full range of services including airframe services, line services, component services, engine services, inventory technical management, cabin solutions, freighter conversions, technical training and AOG support. The HAECO Group is an independent global provider of high-quality MRO services with operations across the Asia-Pacific region, the Americas and other parts of the world. Join to apply for the Account Manager, Base Maintenance Overseas Customers role at HAECO. Position Description This role supports the Assistant Commercial Manager to manage customer matters related to commercial activities and collaborates with Group Commercial to explore and secure new business opportunities. With a drive for results and a customer focus, the Commercial Officer will strive to meet the company’s targets in commercial. What You’ll Do Compile bid/proposal/quote package. Address inquiries to finalize proposals with customers and internal stakeholders and obtain business/group approval where required. Conduct cost calculations and suggest optimal price ranges to sales (Group Commercial) to negotiate with customers. Understand Group Policy on legal and compliance requirements. Initiate, negotiate, align and finalize with customers and internal stakeholders on contractual terms that meet legal and compliance requirements and carry out financial and credit risk assessments with assistance from Finance Department and Group Legal. Collaborate closely with internal stakeholders to enhance program execution processes and performance. Evaluate and manage warranty performance. Collaborate with operations and production teams to identify barriers to communication and propose enhancement solutions. Build and sustain long-term trusted relationships to ensure product/service performance at a satisfactory level. Negotiate and achieve mutual understandings that balance expectations and benefits between customers and the organization. Regularly monitor and evaluate customer satisfaction to identify areas for improvement. Act as Account Manager to ensure seamless and effective handling of customer issues. Analyze data and support management in forecasting business outlook and potential upselling opportunities. Ensure invoices and all ex-contract charges are approved by on-site customer representatives prior to project completion to achieve departmental KPI. Liaise with customers for debt collection on a regular basis to achieve departmental KPI. Collaborate with Group Commercial to understand customer needs, competitors’ service offerings, sales activities and market trends. Participate in communication between customers and internal stakeholders to meet customer satisfaction and service delivery goals. What You’ll Need Recognized degree in any discipline; business/management related is an advantage. Minimum of 5 years of customer relations or marketing experience, preferably in the aviation industry. Excellent interpersonal, communication and presentation skills. Strong prioritizing and organizational skills to accomplish tasks within required timeframes. Knowledge of contracting procedures (e.g., IATA SGHA or Aviation GTA) and negotiation techniques is an advantage. A good team leader. Customer focus and results-driven. Production knowledge in line or base maintenance is an advantage. Equal Opportunity HAECO Group is an equal opportunity employer. We are committed to creating an inclusive and supportive working environment for all our people regardless of age, gender, gender identity, sexual orientation, relationship, family status, disability, race, ethnicity, nationality, religious or political beliefs. We believe in creating an environment where people feel comfortable at work and can realize their full potential. Build your career with us and be part of something bigger at HAECO. #J-18808-Ljbffr