Senior Account Manager

2 days ago


Kwai Chung, Hong Kong SAR China DP World Asia Holdings Limited Full time

Responsibilities Manage large complex accounts; ensure operation service excellence for worldwide operations. Demonstrate thorough understanding of customers’ business, plan resources appropriately, and offer value propositions with viable solutions. Discuss SOP/KPI with customer and ensure cross‑functional departments understand service expectations, executing SOP requirements fully. Deliver reports based on customer requirements. Maintain understanding of dynamic market changes in SCM industry, provide solutions, and equip with market intelligence. Implement and manage effective delivery of key customer programs including communication strategies, customer training, and reports. Coordinate with cross‑functional teams; liaise with customers’ appointed partners and establish strong working relationships across departments or regions. Periodically evaluate service with key accounts, determine unmet needs, and evaluate internally for adequate follow‑up. Qualifications, Skills and Experience Bachelor’s Degree or above in Business Administration, Logistics Management or related disciplines. Experience in Infor Nexus is a must. Computer proficiency in MS Office, Excel, PowerPoint. Relevant 5+ years experience in Account Management/Logistics; operation experience is advantageous. Strong working knowledge of the SCM industry. Able to explain SOP requirements and operation workflow interactively. Logical mindset, attention to detail, hands‑on approach. Equal Employment Opportunity DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief. About DP World Trade is the lifeblood of the global economy. DP World exists to make the world’s trade flow better, creating opportunities and improving quality of life worldwide. With a dedicated, diverse and professional team of over 106,500 employees from 158 nationalities across 73 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain. Application Questions Which of the following statements best describes your right to work in Hong Kong? How many years’ experience do you have in the logistics, freight & delivery services industry? How many years’ experience do you have in a client services / account management role? #J-18808-Ljbffr


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