VIP Member Experience Manager

Responsibilities Cultivate and maintain strong relationships with existing members through regular communication, personalized follow-ups, and engagement strategies. Identify member needs and preferences to enhance their club experience, ensuring high levels of satisfaction and retention. Develop and implement strategies to attract new members, including...

A private club in Hong Kong is seeking a dedicated professional to drive member acquisition and foster relationships with VIP clients. This role involves providing personalized service, planning engaging events, and monitoring financial performance to enhance member loyalty. The ideal candidate will possess a Bachelor’s degree and over 4 years of relevant...

A luxury 5-star hotel in Hong Kong is seeking a Guest Relations Supervisor - Family Experience. This role involves overseeing daily operations of the Family Lounge, ensuring top-tier service for VIP and family guests. The ideal candidate should have at least 3 years in hospitality with supervisory experience, strong interpersonal skills, and be fluent in...

A luxury hotel in Hong Kong is seeking a Concierge Supervisor to oversee lobby duties and assist guests. The ideal candidate will have at least 3 years of experience in the hotel industry, with 1 year in a supervisory role. Responsibilities include greeting VIP guests, handling customer feedback, promoting hotel amenities, and providing travel insights....

A luxury retail staffing firm in Hong Kong is seeking a Store VIP Relations Sales Manager to lead VIP client relationships and manage key account sales. The role involves developing tailored luxury services, executing VIP events, and training the store team on effective client handling. The ideal candidate will have over 5 years in luxury sales, strong...

SW9591 |14 Dec 2018 Senior Deskside Engineer / VIP Support Provide daily technical support to VIP users with professional standard Perform both software / hardware installation and upgrade Troubleshoot, diagnose, and provide solution to desktop problems for end-users Work as 2nd tier support and handles escalation cases referred by 1st tier staff Provide...

Responsibilities Manage the team to process dispute transactions within the time frame required by VISA, MasterCard and UPI chargeback compliance guidelines Ensure daily operations of Chargeback Team are in compliance with all internal policy and guidelines Liaise with local and overseas credit card member banks for charge back and pre-arbitration operations...

A prestigious hospitality group in Hong Kong is looking for a Guest Services Supervisor to join their front desk team. The role involves supervising check-ins and check-outs, greeting VIP guests, and ensuring top-notch guest experiences. With a minimum of 3 years in the hotel industry and strong communication skills in English and Chinese, the ideal...

A leading banking and financial institution in Hong Kong is seeking a Customer Relationship Manager to enhance relationships with VIP Banking customers. The role involves meeting sales targets, understanding customer needs, and providing exceptional service in wealth management products. Candidates should hold a degree, possess 2+ years of relevant...

A prestigious organization in Hong Kong is seeking a Members Relations Officer to enhance member services excellence and operational efficiency. The role requires a Higher Diploma in Hospitality, ideally with at least one year of experience in hospitality operations. Candidates must demonstrate excellent communication skills and be fluent in Cantonese and...