Associate - IT Service Management Analyst - Technology Service Operations
4 days ago
Associate - IT Service Management Analyst - Technology Service Operations HKEX strategizes to focus on applying new technologies to modernise our core functions in order to enable greater efficiency in our operations and deliver new services to our market. We are looking for a strong talent with IT services management knowledge and experience to join our IT Service Management Operation Team under Technology Service Management. This role is supporting daily operation include IT production incidents, problems, changes, IT accounts and IT asset inventory as well as providing improvement recommendation to the IT Service Management (ITSM) platform and account management platform. The Technology Service Operations (TSO) covers Services Management processes including Incident Management, Problem Management, Change Management, Asset Management, Configuration Management Database, Production Account Management, Identify Governance and Administration. Candidate has relevant knowledge in these disciplines is an advantage. Candidate should have a customer service mind-set to drive process improvement, push for operational efficiency and value. Job Responsibilities: Manage daily IT Service Management operations, including Incident, Problem, and Change Management; lead incident response and stakeholder communication; and drive root cause analysis and problem resolution to prevent recurrence Ensure proper implementation and control of production changes according to policies, standards and procedures Carry out daily operation on IT Service Management, Production Account activities, Identity Governance and Administration Maintain an inventory of privileged accounts and ensure proper use of these accounts with the aid of leading Privileged Identity Management (PIM) tool Carry out work on-site in some weekends to support IT teams on production change related activities Govern the IT asset inventory Automate and streamline daily BAU activities to improve operational efficiency Take part in the IT service management implementation from the process’ aspect. Occasional travel to Mainland China/ Hong Kong offices may be required to support cross-location IT operations and service management activities Job Requirements: Strong knowledge of IT service management with three or more years’ experience in incident and problem management, change management, identity and access management, and asset inventory management Degree in Computer Science, Information System or IT related disciplines Experience in financial services industry or other highly regulated organisations is preferred while not essential Experience with leading ITSM / IGA solutions (e.g. SailPoint, ServiceNow, CyberArk, etc.) ITIL certified, with knowledge in ITIL processes such as change management, asset management, configuration management, incident management, problem management is an advantage Strong ability to carry out assigned tasks independently with minimal supervision Strong analytical, problem solving, interpersonal and presentation skill. Good communication and interpersonal skills Team player Proficient in documentation and technical writing Good command of written and spoken English and Chinese. Proficiency in Mandarin is an advantage Company Introduction ITD SZ #J-18808-Ljbffr
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AVP, IT Service Management
4 days ago
Tin Shui Wai, Hong Kong SAR China HKEX Technology (Shenzhen) Limited Full timeHKEX strategizes to focus on applying new technologies to modernise our core functions in order to enable greater efficiency in our operations and deliver new services to our market. We are looking for a strong talent with IT services management knowledge and experience to join our IT Service Management Operation Team under Technology Service Management....
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Tin Shui Wai, Hong Kong SAR China HKEX Technology (Shenzhen) Limited Full timeA leading technology firm in Hong Kong is seeking an Associate - IT Service Management Analyst to manage daily IT service operations. The role requires a strong background in IT service management with over three years of experience in incident, problem, and change management. Candidates must be able to work independently, possess excellent analytical...
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Senior ITSM Operations Lead
4 days ago
Tin Shui Wai, Hong Kong SAR China HKEX Technology (Shenzhen) Limited Full timeA technology company in Hong Kong is seeking an experienced IT Service Management professional to lead a team in optimizing service management processes and tools. The ideal candidate should possess substantial expertise in Systems Management, with a primary focus on ServiceNow. Strong leadership, analytical, and communication skills are essential, alongside...
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Head of Building Services
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Tin Shui Wai, Hong Kong SAR China Citybase Property Management Ltd Full timeA leading property management firm in Hong Kong is seeking an experienced professional to lead the technical team and oversee building service maintenance and improvement for shopping malls and properties. The role requires a degree in a relevant field, chartered status, and at least 15 years of experience, with 5 years in a managerial capacity. Strong...
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Sr. Systems Development Manager
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Tin Shui Wai, Hong Kong SAR China HKEX Technology (Shenzhen) Limited Full timeResponsibilities: Manage system development life cycle and leading for project implementation including the requirement definition, resource estimation, system design and development, functional and technical testing, production migration and documentation. Lead the internal development team for systems development and testing. Design and implement systems...
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Associate Manager, Retailer team
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Tin Shui Wai, Hong Kong SAR China NielsenIQ (Hong Kong) Limited Full timeNielsenIQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the...
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Services Sales Representative IV
4 days ago
Tin Shui Wai, Hong Kong SAR China Oracle Systems Hong Kong Ltd Full timeAdd expected salary to your profile for insights Services Sales is accountable for the new client business development and relationship management or growing existing accounts by originating, managing and closing up-sell/cross-sell opportunities and orchestrating outcome-based delivery execution. It has significant influence on the development and growth of...
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Technical Manager
4 days ago
Tin Shui Wai, Hong Kong SAR China Citybase Property Management Ltd Full timeCitybase Property Management Limited (Citybase), established in 1985 and a Founding Member of the Hong Kong Association of Property Management Companies, is a professional property and facility management company committed to providing comprehensive quality service. Responsibilities Recommend, prepare and review the preventive maintenance schedule. Monitor...
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Data Analyst
4 days ago
Tin Shui Wai, Hong Kong SAR China UBS AG Full timeWe are seeking a Dashboard / Tooling Engineer to design, build, and manage global dashboards and visualization tools that support trading workflows and business responsiveness. This role combines front-end BI development with backend service automation and deployment management. Your team You will be working in the Global Markets Quantitative Analytics and...
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Services Sales Lead: Client Growth
4 days ago
Tin Shui Wai, Hong Kong SAR China Oracle Systems Hong Kong Ltd Full timeA global technology company in Tin Shui Wai is looking for a professional to enhance client business through effective relationship management and consulting. The ideal candidate will have 6-9 years of experience in consulting, particularly in the Big Four, with strong stakeholder management skills. Responsibilities include analyzing client needs, providing...