Training Officer

1 day ago


Hong Kong Island, Hong Kong SAR China HTK Full time

Training Officer Your Role Monitor and evaluate the performance of call centre frontline services Assist on identify and resolve service quality issues in Hong Kong & GuangZhou call centres Provide coaching and training with reference to existing employee performance Conduct comprehensive quality analysis and provide detailed quality assessment reports Develop and maintain training materials and oversee the arrangement of training courses Provide training for new hired staff Occasional travel to GuangZhou to align training and quality plan with Mainland counterpart To Succeed in the Role University graduate or above 2 years above of call centre training and quality assurance experience in Pension or Banking industry is necessary Strong service awareness, with a focus on customer experience, advanced logical thinking, and problem-solving skills Excellent leadership and presentation skills Expertise in analysing quality data of hotline service Strong quality assurance sense and service enhancement thinking Proficient in Microsoft Office application Good in Cantonese, Mandarin, and English (both verbal and written) Location: Hong Kong, HK, HK Business Unit: Commercial Group Full Time/ Part Time: Full Time Job Function: Quality Assurance & Training #J-18808-Ljbffr



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