Guest Services Agent

Guest Services Agent Join to apply for the Guest Services Agent role at Kimpton Tsim Sha Tsui Hong Kong About Kimpton Tsim Sha Tsui Hong Kong Immerse yourself in a luxe metropolitan escape at Kimpton Tsim Sha Tsui Hong Kong, the city's 'culture of time' that intertwines modern interpretations of local heritage with multicultural cues. Our thoughtfully designed 495 rooms and suites are timeless, offering hidden luxuries like sunken bathtubs and cozy daybeds, all accompanied by captivating views of Victoria Harbour. Five innovative culinary outlets present unique options, from contemporary and classic to Michelin-starred chef-helmed specialties. For any occasion, activation, or celebration, 400sqm creative spaces allow endless possibilities to transform dreams into reality. 50 stories above the bustling city lies a rooftop infinity pool decorated with the iconic Hong Kong skyline where hand-crafted cocktails can be enjoyed from an exclusive speakeasy. Peace seekers can find respite at our wellness facility with a state-of-the-art fitness center and dedicated spa. We invite you to Kimpton Tsim Sha Tsui Hong Kong to embark on a unique journey of heartfelt connections and inspiring discoveries. Why We’re Here Kimpton believe heartfelt, human connections make people’s lives better. Especially the people who work here. How We’re Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you – with your diverse background, talents, experiences, and plucky personality – is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. Your work here has meaning. You’re here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It’s what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. Responsibilities Delivering a bespoke staying experience based on Kimpton Guest Journey, recognizing guests as unique individuals Executing Kimpton’s unique approach to guest engagement, creating memorable experiences that inspire guest loyalty Performing all activities relevant to Front Desk, Guest Relations and Guest Service Centre such as check in/check-out, lobby duty, cashiering and handling all incoming calls Developing and maintaining strong guest relations to ensure loyalty among IHG One Rewards Members Mastering various communication channels to ensure guests’ requests are promptly and professionally handled Maintaining intimate knowledge of departmental standards and procedures Qualifications A minimum of 1 year of experience in a hotel front office or guest services is preferred A bachelor’s degree in hotel management or equivalent Proactive, agile, creative, charming and joyful Great team player with strong service mindset, excellent interpersonal and communication skills Always striving for service excellence, anticipatory, discreet and detail-oriented Have experience in using Opera, Microsoft Office Suite, Quore, JDS is an advantage Excellent communication skills in both English and Chinese (Cantonese and Mandarin) are essential, both spoken and written; knowledge of other languages is a plus Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you apply for the job. Start your journey with us today. Please write us with full resume, current and expected salary by clicking (via CTgoodjobs Apply Now). We are an equal opportunity employer. All applications will be treated in strict confidence. Personal data collected will be used for recruitment purpose only. Applicants who do not hear from us within six weeks should consider their applications unsuccessful. #J-18808-Ljbffr