Manager, Fraud Management
3 days ago
Manager, Fraud Management - Hang Seng Bank (HK) Join to apply for the Manager, Fraud Management - Hang Seng Bank (HK) role at Hang Seng Bank Some Careers Have More Impact Than Others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further. Principal Responsibilities Responsible for detection, prevention, and mitigation of fraudulent activities to ensure the operation is effective and efficient. Review and investigate complex and significant fraud cases and compile investigation reports to provide findings and identify potential control weaknesses ensuring adherence to all regulatory, internal procedures, service standards and timelines requirements set by the Bank and regulators. Review and perform quality check on offshore fraud operations team’s investigation and detection alert handling on suspicious transactions and timely elevate serious or syndicate fraudulent activities for further actions. Develop and implement initiatives for process and procedure enhancement based on analysis of fraud trends and defrauding behaviors. Review serious or complex operational or control issues, determine and present the optimal options for resolution to mitigate the identified fraud risk, track the response, and ensure appropriate governance. Provide stakeholders with advice on the prioritization of fraud controls as well as an escalation route for ineffective operation. Liaise with external stakeholders including legal enforcement agencies and handle urgent cases with immediate fraud risk mitigation. Handle and communicate with customer that involved in complicated or urgent cases. Liaise with Customer Relations Team and handle serious complaints escalated from HKMA. Develop streamlining initiatives, drafting/reviewing procedures and provide training on best practices in the fraud prevention industry to offshore fraud operations team. Perform other duties as assigned by line manager. Requirements University Graduate in Compliance, Banking, Business Administration, Accounting, Finance or related discipline Minimum 5 years of solid experience in fraud operations/ fraud risks/ investigations or relevant disciplines High proficiency in English, Chinese and Putonghua Able to work in rotating shift and non-HASE premises Merchant acquiring / card fraud handling and knowledge of credit card dispute rules and regulations will be an advantage Ability to communicate effectively, embrace change and overcome challenges High level of influencing skills with the ability to communicate on a diverse range of topics to multiple stakeholders Solid experience in overseeing a robust fraud operations team and working with controls that manage fraud risk Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes Able to cope with pressure and tight deadlines Business travel might be on rare cases. Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Issued by Hang Seng Bank Limited #J-18808-Ljbffr
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Manager, Fraud Management
3 days ago
Kowloon, Hong Kong SAR China Hang Seng Bank Ltd Full timeSome careers have more impact than others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further....
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Kowloon, Hong Kong SAR China Standard Chartered Bank (Hong Kong) Ltd Full timeManager, Fraud Risk Operations(Lending Fraud) StrategyEnsure effective performance in the fraud risk management function through assisting the Head Fraud Risk Operations, Hong Kong as well as working closely with other team members to adhere to policies and guidelines, taking initiatives to identify risk areas and suggesting changes of control measures....
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Senior Fraud Management
3 days ago
Kowloon, Hong Kong SAR China Hang Seng Bank Ltd Full timeA leading financial institution in Hong Kong is seeking a Fraud Operations Manager to oversee fraud detection and prevention efforts. This role involves investigating complex cases, liaising with external stakeholders, and providing insights to enhance fraud prevention measures. The ideal candidate will have at least 5 years of experience in fraud...
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Fraud Governance
1 day ago
kowloon, Hong Kong SAR China Hang Seng Bank Full timeA leading bank in Hong Kong is seeking an experienced RBW Fraud Governance and Business Management Manager. The ideal candidate will have over 5 years of banking experience, preferably in retail banking, and be knowledgeable in fraud risk management. Responsibilities include promoting fraud control frameworks, organizing governance committee meetings, and...
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Fraud Management Lead: Detection, Mitigation
3 days ago
Kowloon, Hong Kong SAR China Hang Seng Bank Full timeA major banking institution in Hong Kong is seeking a Manager for Fraud Management. The successful candidate will be responsible for fraud detection and mitigation processes, overseeing investigations of complex fraud cases, and working closely with various stakeholders. Candidates should have a minimum of 5 years in fraud operations, a strong command of...
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Manager, Fraud Management
1 day ago
Kowloon, Hong Kong SAR China HSBC Full timeSome careers have more impact than others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further....
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Fraud Governance
1 day ago
kowloon, Hong Kong SAR China HSBC Full timeA leading banking institution in Hong Kong is seeking an experienced RBW Fraud Governance and Business Management Manager to optimize fraud monitoring and ensure compliance with banking regulations. The ideal candidate will have at least 5 years of experience in banking, strong analytical and communication skills, and proficiency in both English and Chinese....
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Kowloon, Hong Kong SAR China HSBC Full timeA major banking institution in Hong Kong is seeking a professional to join their fraud operations team. In this role, you will detect, prevent, and mitigate fraudulent activities while ensuring compliance with internal procedures. You will investigate complex fraud cases and work closely with external stakeholders. The ideal candidate should have a relevant...
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kowloon, Hong Kong SAR China Hang Seng Bank Full timeRBW Fraud Governance and Business Management Manager - Hang Seng Bank (HK) Join to apply for the RBW Fraud Governance and Business Management Manager - Hang Seng Bank (HK) role at Hang Seng Bank Responsibilities Promote and optimize RBW fraud and money mule control monitoring and fraud management framework by balancing risk, customer experience and...
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kowloon, Hong Kong SAR China HSBC Full timeSome careers have more impact than others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further. RBW...
