Assistant Concierge Manager

Mandarin Oriental, Hong Kong is looking for an Assistant Concierge Manager to join our Concierge team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental Hotel Group is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences. Mandarin Oriental, Hong Kong is the group's flagship hotel, and an icon in its own right. Having delighted guests with award‑winning service and impressive facilities since 1963, it is the much‑loved address for those seeking an exclusive sanctuary in the heart of this exciting metropolis. Besides 447 luxurious guest rooms and suites, the hotel features a Club Lounge as well as an extensive SPA and wellness area. In addition to its 13 banqueting spaces, Mandarin Oriental, Hong Kong is home to nine highly individual bars and restaurants, including much‑loved greats and one Michelin‑star venue, offering guests a series of elevated dining experiences. This iconic hotel is the epitome of contemporary luxury combined with Oriental heritage. We believe that our colleagues play an integral role in our success and are committed to providing a caring, motivating and rewarding working environment. In additional, Mandarin Oriental, Hong Kong is embarking upon a transformative renovation with an investment over USD100 million and will be unveiling new and enhanced offerings incorporating new elegant guest accommodation designs, and the introduction of exciting dining and wellness experiences, including the arrival of globally renowned chefs, Daniel Boulud and Daniele Cason in 2026. About the job Based at the Mandarin Oriental, Hong Kong within Concierge Department in Hong Kong, the Assistant Concierge Manager is responsible for overseeing the daily operations of baggage, valet and airport team, supervising Concierge staff and ensuring guest enquiries are handled professionally. The Assistant Concierge Manager reports to the Chief Concierge. As Assistant Concierge Manager, you will be responsible for the following duties: Assist Chief Concierge in ensuring smooth and efficient operation of the Concierge Department Observe and ensure that all colleagues are performing their duties in accordance with established hotel policies and procedures Assist all departments with any service lapses that may arise Empowered to make decisions in the best interest of the hotel from a sound understanding of how decisions are made, ensuring consistency Achieve maximum guest satisfaction and adhere to the quality standards required by the hotel Constantly stay updated with the events happening in Hong Kong and ensure it is communicated amongst the team Handle guests’ feedback or complaints and provide appropriate resolutions in a timely manner Study and evaluate operational procedures and make suggestions for improvement when needed Organize all transportation requirements and luggage arrangements for hotel guests Ensure that the Concierge Desk information is always up to date Demonstrate exceptional guest recognition in hotel lobby & entrance As Assistant Concierge Manager, we expect from you: 5 years of Concierge Operations with at least 1 year at supervisory/management level Excellent communication skills with fluent spoken in English and Chinese Superior guest resolution and problem‑solving abilities are required Bachelor's Degree in related field is required Our commitment to you Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additional attractive rates on rooms for you and your loved ones. Health & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. #J-18808-Ljbffr