IT Support Specialist

7 days ago

Hong Kong Island, Hong Kong SAR China BTCC Full time

Job Responsibilities Providing 1st and 2nd level IT on-site and remote support to employees in several countries. Supporting Windows systems and services: Desktops, Printers and Servers. Supporting and ensuring maintenance of IT infrastructure: Wireless/wired networks, passive/active network devices and LAN/WAN services. Supporting and ensuring maintenance of company IP telephony system, end user phones, fax, etc. Diagnosing and resolving ongoing hardware/software issues. Carrying out periodic updates of the operating systems or applicable software. Effectively participating in local and global projects. Having responsibility for the maintenance and update of hardware inventories and software licenses. Managing local IT procurement. Contributing to the creation/change of documentation, knowledge base, and manuals, as well as participating and supporting knowledge sharing, as part of a Global IT team. Following relevant IT and security processes, policies, guidelines, standards, and blueprints. Providing regular reports such as change requests, incident reports, etc. Maintaining a positive and helpful attitude for any incoming support requests. Undertaking any other related tasks assigned by management. Experience and Skills Required Bachelor’s degree in Computer Science or other related field. Excellent knowledge of the Chinese and English languages, both verbal and written. At least 2 years of experience in a similar role. Previous experience with Microsoft operating systems: Windows 10/11, Windows Server 2012R2 and above. Good knowledge in Microsoft based infrastructure - AD, DNS, and DHCP. Good understanding of TCP/IP, roles of network appliances and services. Knowledge of VoIP Telephone system – VOISO. Experience in writing technical documentation. Ability to understand and resolve network and performance related problems. Experience with Scripts & automation is advantage – PowerShell. Strong analytical and troubleshooting skills. Ability to work under pressure and meet tight deadlines. Self‑motivated and quick learner. Seniority level Associate Employment type Full‑time Job function Information Technology Referrals increase your chances of interviewing at BTCC by 2x #J-18808-Ljbffr

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