Senior Onsite IT Support Engineer

9 hours ago


Hong Kong Island, Hong Kong SAR China Epergne Solutions Full time

Position Overview We are seeking an experienced Senior Onsite IT Support Engineer to provide high-quality end‑user support and ensure smooth day‑to‑day IT operations in a dynamic, multicultural environment. The role involves handling onsite technical issues, managing hardware lifecycle activities, and delivering VIP and AV support with urgency and professionalism. Location: Hong Kong; Experience: 5+ years. Key Responsibilities Provide full‑scope IMAC support (Installs, Moves, Adds, Changes) for endpoints and peripherals. Perform configuration, diagnostics, and troubleshooting of desktops, laptops, mobile devices, and RF equipment . Deliver white‑glove VIP support for executive users and manage real‑time escalations. Maintain and support AV and conference room systems , resolving walk‑up issues promptly. Execute depot services including device imaging, configuration, inventory tagging, shipping coordination, and lifecycle tracking. Manage onboarding and offboarding tasks including provisioning and deprovisioning via Active Directory, Microsoft Entra, and HRMS platforms . Use ServiceNow for ticket management, documentation, and SLA compliance. Participate in monthly patching , software deployment, and ensure endpoint compliance with security standards. Skills & Requirements 5+ years of hands‑on experience in onsite IT support or end‑user computing. Strong expertise in Windows, macOS, iOS, and Android platforms. Good understanding of networking fundamentals (Cisco/Meraki ), AV systems, and VoIP technologies. Proficiency with tools such as ServiceNow, ProxyPro, Microsoft Entra (Azure AD), and MDM platforms like Ivanti . Knowledge of IT asset management and frameworks such as ITIL . Strong communication, customer service, and documentation skills with cultural awareness. Certifications such as CompTIA A+ , MCP , or equivalent preferred. ITIL Foundation certification and prior VIP support experience are highly desirable. Ability to operate effectively in multi‑time‑zone and multi‑language environments. Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr



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