Senior Onsite IT Support Engineer
9 hours ago
Position Overview We are seeking an experienced Senior Onsite IT Support Engineer to provide high-quality end‑user support and ensure smooth day‑to‑day IT operations in a dynamic, multicultural environment. The role involves handling onsite technical issues, managing hardware lifecycle activities, and delivering VIP and AV support with urgency and professionalism. Location: Hong Kong; Experience: 5+ years. Key Responsibilities Provide full‑scope IMAC support (Installs, Moves, Adds, Changes) for endpoints and peripherals. Perform configuration, diagnostics, and troubleshooting of desktops, laptops, mobile devices, and RF equipment . Deliver white‑glove VIP support for executive users and manage real‑time escalations. Maintain and support AV and conference room systems , resolving walk‑up issues promptly. Execute depot services including device imaging, configuration, inventory tagging, shipping coordination, and lifecycle tracking. Manage onboarding and offboarding tasks including provisioning and deprovisioning via Active Directory, Microsoft Entra, and HRMS platforms . Use ServiceNow for ticket management, documentation, and SLA compliance. Participate in monthly patching , software deployment, and ensure endpoint compliance with security standards. Skills & Requirements 5+ years of hands‑on experience in onsite IT support or end‑user computing. Strong expertise in Windows, macOS, iOS, and Android platforms. Good understanding of networking fundamentals (Cisco/Meraki ), AV systems, and VoIP technologies. Proficiency with tools such as ServiceNow, ProxyPro, Microsoft Entra (Azure AD), and MDM platforms like Ivanti . Knowledge of IT asset management and frameworks such as ITIL . Strong communication, customer service, and documentation skills with cultural awareness. Certifications such as CompTIA A+ , MCP , or equivalent preferred. ITIL Foundation certification and prior VIP support experience are highly desirable. Ability to operate effectively in multi‑time‑zone and multi‑language environments. Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr
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Onsite Support Engineer
2 weeks ago
Hong Kong Island, Hong Kong SAR China Swing Consulting Ltd. Full timeSW8458 |16 Mar 2023 Onsite Support Engineer Implement and perform administration of servers, storage, virtual machine (VM) and system, including Active directory, ADFS, Azure AD, Office 365. Implement and support of firewall and network equipment. Perform system security patching and vulnerability scanning, identify security vulnerabilities and work on...
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VIP Onsite IT Support Lead
9 hours ago
Hong Kong Island, Hong Kong SAR China Epergne Solutions Full timeA technology services firm located in Hong Kong is seeking a Senior Onsite IT Support Engineer to provide high-quality end-user support and ensure smooth daily IT operations. The candidate should have over 5 years of experience along with strong expertise in various platforms and tools such as ServiceNow, managing onsite technical issues, VIP support, and...
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Onsite Level 1 Desktop Support Engineer
1 week ago
Hong Kong Island, Hong Kong SAR China Rextechnologies pty. Limited. Full timeAn IT services provider is looking for a Level 1 Desktop Support Engineer in Hong Kong. The role involves providing onsite support for desktops and laptops, troubleshooting Windows OS and Office issues, and responding to IT service tickets. Candidates should have 2-3 years of desktop support experience and strong communication skills in English. This...
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Freelance Desktop
4 days ago
Hong Kong Island, Hong Kong SAR China Beryl Technologies Full timeA technology services company in Hong Kong is looking for a motivated Freelance IT & Desktop Support Engineer. This role will involve providing onsite IT support, performing hardware installations and troubleshooting network issues in collaboration with remote teams. Ideal candidates should possess strong skills in desktop support and be familiar with server...
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Onsite Automation Service Engineer
2 days ago
Hong Kong Island, Hong Kong SAR China Siemens Full timeA leader in automation technology is looking for a mid-senior level technical engineer to provide onsite support and services in Hong Kong and Macao. The role requires a diploma in Automation or Electrical Engineering and experience in automation projects. Responsibilities include troubleshooting, project management, and preparing service reports. The ideal...
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Onsite Field IT Support Engineer – 24/7 Shifts
2 weeks ago
hong kong, Hong Kong SAR China Swing Consulting Ltd. Full timeA leading IT consulting firm in Hong Kong seeks a Helpdesk Support specialist to provide onsite customer service and support for IT-related issues. The ideal candidate will have a diploma or degree in computing, with 2+ years of relevant experience. Key responsibilities include handling field engineering services and assisting with desktop hardware...
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Onsite IT Systems Engineer
2 weeks ago
Hong Kong Island, Hong Kong SAR China Swing Consulting Ltd. Full timeA technology consultancy firm in Hong Kong is seeking an Onsite Support Engineer to manage server administration and ensure security compliance. The role requires a high diploma in Computer Science and at least 3 years of hands-on experience in IT services, including Microsoft Office 365 and network management. Candidates must possess good knowledge of...
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Hong Kong Island, Hong Kong SAR China Beryl Technologies Full timeDesktop Engineer Freelance IT Network Support 4 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. We are seeking a skilled and motivated Freelance IT & Desktop Support Engineer to support dispatch-based onsite tasks . This role is not a permanent employment but a contractual/freelance opportunity , where...
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Onsite Automation Service Engineer
1 week ago
Hong Kong Island, Hong Kong SAR China Siemens Mobility Full timeA leading technology company based in Hong Kong is seeking a customer-facing technical engineer to provide onsite service and support. The successful candidate will collaborate with teams in Overseas and Mainland China while engaging with customers to ensure satisfaction. This position requires a diploma in Automation or IT, alongside experience with...
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Airport Network Engineer
9 hours ago
hong kong, Hong Kong SAR China CL Technical Services Ltd. Full timeA leading technical services provider in Hong Kong is seeking a Network Engineer to manage and troubleshoot network infrastructure, including routers and firewalls. Successful candidates will have at least 3 years of experience and a degree in Computer Science or IT, alongside strong knowledge of networking protocols and hands-on experience with Cisco...