Senior Customer Experience

A premium wine retailer in Hong Kong is seeking an Ambassador to ensure exceptional client experiences and meet sales targets. The ideal candidate should have a diploma or above and possess strong communication skills in English, Cantonese, and Mandarin. Excellent customer service and sales skills are essential. Fresh graduates are welcome to apply. Benefits...

A leading travel technology firm based in Hong Kong is seeking a seasoned Senior Manager of Customer Experience Strategy. This role requires 8-10 years of experience in CX or UX, focused on developing and implementing a customer experience framework. The ideal candidate will possess strong strategic and collaborative skills, advocating for customer needs and...

A well-established insurance institution in Hong Kong is seeking a (Senior) Customer Service Officer to enhance its Customer Experience function. The ideal candidate will have a minimum of 2 years of customer service experience, ideally within insurance or financial services. Responsibilities include providing professional service across multiple channels,...

A global insurance provider in Hong Kong is seeking a Senior Executive, Operations-Customer Service to manage customer inquiries and provide support for underwriting and claims. The ideal candidate possesses a diploma with 2 to 4 years of experience in a call center environment, excels in complaint handling and communication, and is proficient in both...

About Klook We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler. Our mission is to build the digital infrastructure for the global experience economy — empowering merchants to share their passions and travelers to discover the heartbeat of each destination....

A major event management company in Hong Kong is seeking a Senior Customer Services Officer to provide efficient operations and handle customer inquiries. The ideal candidate will have a Bachelor’s degree, at least 3 years of experience in Customer Services, and excellent interpersonal skills. This full-time role involves working under pressure during...

A financial services company in Hong Kong is seeking a Senior Customer Care Executive to manage inbound and outbound call activities. This role involves dealing with demanding customers, planning strategies for complaints, and assisting in managing a call center sub-team. Candidates should be graduates or hold diplomas with 1-2 years of MPF client service...

A leading shopping mall developer in Hong Kong is seeking a Senior Customer Services Representative to provide high standard concierge service and handle customer inquiries. The ideal candidate has a Diploma, at least 2 years of customer service experience, and is pleasant, outgoing, and communicative. The role may require shift work and offers benefits...

A top-tier property developer in Hong Kong is seeking a Senior Customer Service Officer for property handover. The ideal candidate will possess at least a Bachelor's Degree in Property Management or related fields and have a minimum of 3 years' experience in property handover or customer service. Responsibilities include ensuring the brand standard during...

A cultural organization in Hong Kong is looking for a Senior Customer Service Executive to ensure total customer satisfaction by providing services via telephone and email. The role includes handling customer enquiries about an art district and introducing its facilities, with no sales required. Candidates should have good interpersonal and communication...